Deco X60 - Unable to see Wifi network in any of the devices when only 2.4Ghz is enabled

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco X60 - Unable to see Wifi network in any of the devices when only 2.4Ghz is enabled

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X60 - Unable to see Wifi network in any of the devices when only 2.4Ghz is enabled
Deco X60 - Unable to see Wifi network in any of the devices when only 2.4Ghz is enabled
2024-07-23 06:03:43 - last edited 2024-07-30 01:24:59
Model: Deco X60  
Hardware Version:
Firmware Version: 1.2.5 Build 20240106 Rel.2319

I have been using Deco X60 model since few months. In the Wifi Settings, if i enable only 2.4Ghz and if i dont enable 5Ghz then i am unable to see my wifi signal name in any of my devices. If i go and enable the option of 5Ghz then it is publishing signals on both 2.4Ghz and 5Ghz on the same name and my phone is connecting to the wifi signal on 5Ghz. During this time also, suddenly the 2.4ghz signal goes off such that all my smart devices like bulbs, cameras etc will show up there is no wifi connection. When i check on old phone, the 2.4Ghz signal doesn't show.

 

This issue i am facing since purchase of the device, but somehow manged from few months. But now the issue frequency is getting increased. 

 

Also, i have enabled separate IoT network on deco using only 2.4Ghz but that network also doesn't show in any of the devices.

 

Kindly help me with the issue. 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Deco X60 - Unable to see Wifi network in any of the devices when only 2.4Ghz is enabled-Solution
2024-07-24 03:51:09 - last edited 2024-07-30 01:24:59

  @Chaitanya92 

Hi, Thank you very much for the feedback.

May I know how many Deco X60 you have?

---If there is another Deco X60, Please set a different Deco as the main Deco in case the first one is broken.

How to replace the main Deco with another Deco

 

If there is only one Deco X60, please try to hold the reset pinhole for 1s to run a factory reset first.

Wait for your reply and best regards.

 

 

Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Deco X60 - Unable to see Wifi network in any of the devices when only 2.4Ghz is enabled-Solution
2024-07-24 03:51:09 - last edited 2024-07-30 01:24:59

  @Chaitanya92 

Hi, Thank you very much for the feedback.

May I know how many Deco X60 you have?

---If there is another Deco X60, Please set a different Deco as the main Deco in case the first one is broken.

How to replace the main Deco with another Deco

 

If there is only one Deco X60, please try to hold the reset pinhole for 1s to run a factory reset first.

Wait for your reply and best regards.

 

 

Recommended Solution
  0  
  0  
#2
Options