Solution Satellite Deco Units Work Well but Display Offline on the Deco APP
This Article Applied to:
Deco M4/M5/M9 Plus, Deco X50/Deco X50-Outdoor etc.
Phenomenon Description:
The satellite Decos are solid green(or white) and work well but they are displayed "Offline" on the Deco APP.
Available Solutions:
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The official firmware will be released later to optimize this issue.
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Based on the feedback we've received, the majority of issues are related to the abundance of smart home devices, particularly Tapo smart devices. To address this, we recommend installing the following beta firmware as a temporary solution:
| Deco P9_V2 | 1.2.1_build_20240904_Beta |
| Deco S4_V2 | 1.6.2_build_20240828_Beta |
| Deco M4_V2 | 1.6.2_build_20240828_Beta |
| Deco M4_V3 | 1.6.1_build_20240904_Beta |
| Deco S4/M4_V4 | 1.1.2_build_20240828_Beta |
| Deco M5_V1/V2/V3 | 1.7.8_build_20240826_Beta |
| Deco M9 Plus V1 | 1.6.3_build_20240715_Beta |
| Deco M9 Plus V2 | 1.6.3_build_20240715_Beta |
| Deco X10/X15/X1500/W4500_V1 | 1.1.5_build_20240910_Beta |
| Deco X20_V2 | 1.2.5_build_20240724_Beta |
| Deco X20_V3 | 1.2.1_build_20240827_Beta |
| Deco X20_V4 | 1.5.5_build_20240816_Beta |
| Deco X50/Deco X55_V1 | 1.5.5_build_20240816_Beta |
| Deco X50/Deco X55_V1.2 | 1.2.0_build_20240903_Beta |
| Deco X50-Outdoor_V1 | 1.2.5_build_20240725_Beta |
| Deco X50-POE_V2 | 1.0.6_build_20240822_Beta |
| Deco XE75 V2/XE5300 V2 | 1.2.8_build_20240730_Beta |
| Deco XE75 Pro V2/XE75 Pro V3 | 1.2.12_build_20240821_Beta |
| Deco BE63/BE65_V2 | 1.0.8_build_20240814_Beta |
Note:
1. It is recommended that all Decos in the network be upgraded to beta firmware.
2. Please also check whether there is a firmware update for the Tapo device in the Tapo APP. If so, please update the Tapo device to the latest firmware.
3. How to update the satellite Deco units:
When the satellite Decos are offline, they may not be successfully upgraded through the Web UI. In this case, it is recommended to upgrade according to the following steps:
- Please temporarily power off most of the smart home devices and wait for the satellite Deco come back online.
- Once all the satellite Deco units are confirmed online, try upgrading to the beta firmware again through the Web UI.
-If the main Deco and satellite Deco units are on different models, you could also update the satellite units individually through its IP address.
- After ensuring that all Deco units have been successfully upgraded, power on the Tapo devices again and observe if the issue is resolved.
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Hi, Thanks for the update.
You can check the email address in the message.
And there might be some useful tips regarding Deco firmware upgrades:
1. You could upgrade or downgrade 1.6.2 to 1.6.0 or 1.6.1 directly via web interface. But from 1.7.x to 1.6.x or 1.6.x to 1.5.x which has crossed different firmware platforms, a firmware recovery is needed(such as from the 1.7.0 beta to the 1.6.2 beta on Deco M4_V2 here): How to use firmware recovery
2. The beta firmware is usually based on the latest official firmware and sometimes it has the same version number as the official version, like the 1.6.2 beta for M4 and the 1.1.5 beta for Deco X10. The build number represents its release date, for example, 1.1.5_build_20240910 is newer than 1.1.5_build_20240719.
I see now you have removed Deco X10 from the Mesh system and left the 3*Deco M4 only. Is it because the 1.1.5_20240910_beta caused Deco X10 to fail to connect to the internet service?
Wait for your reply and best regards.
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I have been trying to discover for over a week how I could get any of my 6 satellites to be on line.
I have loads of Tapo devices (plugs, switches, buttons, hubs, bulbs) plus Echo devices and Blink cameras and door bells - so the thought of disconnecting them from my M5 so I can install the patch was just a nightmare. However the easy way around was to block individual devices through the Deco App. This meant that they were not part of the network. Once I had blocked 12 I refreshed the deco app and it had proudly said "Everything looks good".
Installing the patch was just a case of downloading and unzipping the file. No problems. I had already read the instructions on this.
I then returned to the Deco app after the network rebooted and went through unblocking a few of the devices at a time and checking to see if everything was ok. Now everything looks good.
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@David-TP Yes i can't update m4 beta version 1.6.2 but X10 beta 1.1.5 success updated, i feel one problem X10 not worked main or mother router mash connect to Deco M4 than i remove X10 and new setup m4 i can't how to recover the update.
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@David-TP What happen why see connecting all device not worked why.... Mr4 v2 1.7.0 beta version
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