Archer AX55 Pro (v1) has become unreliable
I purchased the AX55 Pro almost exactly a year ago and I've been very happy with it. (It was an upgrade from another Archer model and exclusively use TP-Link network devices in One Mesh mode.)
Recently, however, I've been experiencing outages on a weekly basis. The pattern is very much that I go to sleep with everything working fine but then wake up several hours later to find that the network is still visible but with no internet service. (There is nothing to indicate any issues with my cable router.) The only fix is to restart the AX55 Pro. Everything then works OK again only for it to happen again within a matter of days/ a week.
This could be a hardware fault of course but I can't help feeling that these issues started after applying the v1.3.1 update in July.
To clarify my network:
Ground floor: Virgin Media Hub 5 cable router in modem mode > Archer AX55 Pro v1 > TL-WPA8631P Kit v4
First floor: RE705X Range Extender v1
Basement: TL-WPA8631P v4
Out-building: TL-WPA8631P v4
I've set my router to automatically reboot itself once a month. I manually reboot the other devices with the same frequency.
Please can you advise what can be done to fix this problem.
Thank you.
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Hi,
I need some help here. Your support has reached out to me... but that was it. No replies anymore, therefore no solution.
I understand the AX55 by itself is certainly not a huge investment so I may not be on the top of the priority list, but I bought the router together with the two TPlink powerlines explicitely beacuse of the easymesh ability. As I mentioned before, my setup with the AX55 and the two TL-WPA8631P powerlines was running stable and satisfactory. It is therefore very disappointing that the router is basically not performing anymore after an official update. A router that radomly freezes every week or so is simply unworkable.
Turns out my router is unstable which of course does not give me a lot of confidence in TP link products. Simply replacing the router with a new TPlink router will require me to invest more but I might end up having the same problem again with an update. Not having a TPlink router will make my TL-WPA8631P powerlines useless. So overall this is looking to be a very bad investment in TPlink equipment from my perspective.
Do you see any solutions here? A refund, a replacement .... or whatever??!!
thx
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SVee wrote
Hi,
I need some help here. Your support has reached out to me... but that was it. No replies anymore, therefore no solution.
I understand the AX55 by itself is certainly not a huge investment so I may not be on the top of the priority list, but I bought the router together with the two TPlink powerlines explicitely beacuse of the easymesh ability. As I mentioned before, my setup with the AX55 and the two TL-WPA8631P powerlines was running stable and satisfactory. It is therefore very disappointing that the router is basically not performing anymore after an official update. A router that radomly freezes every week or so is simply unworkable.
Turns out my router is unstable which of course does not give me a lot of confidence in TP link products. Simply replacing the router with a new TPlink router will require me to invest more but I might end up having the same problem again with an update. Not having a TPlink router will make my TL-WPA8631P powerlines useless. So overall this is looking to be a very bad investment in TPlink equipment from my perspective.
Do you see any solutions here? A refund, a replacement .... or whatever??!!
thx
@SVee Sorry for my delayed response since I was on Holiday for days.
I checked the support email and will remind our engineering team to investigate this issue as soon as possible.
One more question: Have you tried disabling EasyMesh on the AX55 to check if that resolves the issue? I understand this isn't a solution, but I want to confirm whether EasyMesh is the fault with this new firmware.
Thank you very much for your patience with the troubleshooting.
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@tintin_uk
the latest firmware for AX55 Pro v1 I see is 1.3.1.
Did you tested firmware 1.3.2 beta for AX55 (no Pro)?
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Where is that 1.3.2 beta firmware available? Thanks!
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It was a while ago now but I think the TP-Link engineers emailed me the URL to download the beta. It's not easily accessible. Suggest you reach out to the mods on here and request it.
For the record, the router has been rock solid since the beta. V1.3.1 was definitely the cause of the crashes.
TT.
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