Video playback issues on Android devices with Deco XE75

Video playback issues on Android devices with Deco XE75

Video playback issues on Android devices with Deco XE75
Video playback issues on Android devices with Deco XE75
3 weeks ago
Model: Deco XE75  
Hardware Version: V2
Firmware Version: 1.2.9

I am experiencing issues with video playback on my Android devices when connected to a TP-Link Deco XE75 mesh router.

 

Problem:

When using video streaming apps like TVer or Amazon Prime Video on my Android devices (Google Pixel 7 Pro, Amazon Fire TV Stick 4K, XGIMI Horizon), the videos fail to start and time out. This issue is specific to Android devices connected to the Deco XE75, as I have tested with other routers ( including the Archer C9) and iOS devices without encountering the same problem.

 (TVer is a free Japanese streaming service that lets you watch TV shows you missed on terrestrial television.)

 

Troubleshooting:

I have tried various troubleshooting steps, including:

  • Restarting the router and devices
  • Clearing app cache
  • Resetting network settings
  • Replacing the main Deco unit
  • Adjusting Deco settings (default, priority, mesh off)

 

Environment:

  • Router: TP-Link Deco XE75 (Firmware version 1.2.9, Rev 2.0JP)
  • Network: Fiber optic (nuro)

 

I have contacted TP-Link support in Japan, but they were unable to provide a solution.

I would appreciate any assistance in resolving this issue.

 (I'm not a native English speaker, so please excuse any grammatical errors or awkward phrasing.)

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#1
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2 Reply
Re:Video playback issues on Android devices with Deco XE75
3 weeks ago

  @tod1020 

Hi, Thank you very much for the feedback.

How about the internet connection type on Deco? Is it IPV4 over IPV6(V6 plus)?

By the way, are you able to constanlty produce this issue?

 

Later, I'd like to follow up on your case via email in case I need to escalate to the senior engineer.

Please check whether you could receive my email.

Wait for your reply and Best regards.

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#2
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Re:Video playback issues on Android devices with Deco XE75
3 weeks ago

@David-TP 

Thank you for getting back to me.

I've received your email as well.

 

In response to your question

 

Internet connection type?

I'm using IPv4 over IPv6 (MAP-E).
You can find more details (in Japanese) about this setup on my provider's website. "nuro IPv6"

While they don't specifically call it "V6 Plus," the behavior I'm experiencing is quite similar.

 

able to constanlty?

I've been able to consistently replicate this issue.

Interestingly, restarting the client device temporarily resolves the problem, but only for a very brief period.

 

 

Supplemental information:

Japanese support team has also informed us that they will investigate this issue further.

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#3
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