@RebFD 

Hi,
If the audio in the video recording is too low, have you checked the volume from the camera when watching its live feed? Whether the volume from the camera at a normal level?

If the volume from the camera is too low, you may try the following troubleshooting suggestions:
    1. Make sure that there are no obstructions covering the microphone and speaker openings on the camera.
    2. Confirm the microphone and speaker volume of the camera are set at a high level on our app.
    3. Ensure the camera is positioned to allow clear and unobstructed sound reception. Avoid placing it in enclosed spaces or near surfaces that may reflect sound.
    4. Test the audio with your mobile device positioned away from the camera, preferably in a different room. The proximity between the phone and camera during a voice call can cause audio feedback.

Best Regards