When my extender is switched on I can not connect to the internet through the main router

My laptop and PC can connect to the internet through the main router (Technicolour from Open Reach) when the extender is switched OFF. When it is ON they can not but other devices can connect to both.
The laptop and PC can access internet through the extender when switched on.
Very confusing. Others must have come across this.
Any advice please?
Thanks
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Hi,
In case your TL-WA854RE is hardware version V4 and doesn't have the latest firmware version installed, then updating to the latest firmware version should solve that problem.
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Hi,
In case your TL-WA854RE is hardware version V4 and doesn't have the latest firmware version installed, then updating to the latest firmware version should solve that problem.
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