0
Votes

Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses

 
0
Votes

Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses

Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses
Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses
a week ago - last edited 17 hours ago
Tags: #Notification #Tapo App

Hello everyone,

 

I’d like to highlight an important issue regarding the Tapo app's notifications and how information is displayed on mobile devices.

As a user with two houses, each equipped with cameras and other Tapo devices, I’ve noticed a significant limitation. For example, I’ve named the living room cameras in both houses “Living Room.” When a motion event occurs, the notification reads:

 

Tapo
Motion Detected at "Living Room"

 

This makes it impossible to determine which house the notification refers to. The problem becomes even more challenging when you factor in additional devices, such as door sensors.

To improve clarity and usability, I suggest that the Tapo app notifications include a clear distinction between houses. For example, notifications could specify the house name.

 

This small adjustment would greatly enhance the user experience for those managing multiple properties with Tapo devices.

#1
Options
1 Accepted Solution
Re:Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses-Solution
a week ago - last edited 17 hours ago

  @gsakkas 

Hi,
Thank you very much for the feedback. In your usage scenario, an alternative workaround is to set different device names for the devices in different houses. For example, A's Living Room, B's door sensor, etc.
Best Regards

Recommended Solution
#2
Options
4 Reply
Re:Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses-Solution
a week ago - last edited 17 hours ago

  @gsakkas 

Hi,
Thank you very much for the feedback. In your usage scenario, an alternative workaround is to set different device names for the devices in different houses. For example, A's Living Room, B's door sensor, etc.
Best Regards

Recommended Solution
#2
Options
Re:Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses
14 hours ago

  @Solla-topee 

 

I'm sorry, but this particular solution is not the most efficient and as a customer who has spent hundreds of euros on Tapo devices, I would like the specific issue to be promoted for implementation. 
Even what is suggested to me is not possible. Specifically in my country (Greece) it doesn't let you put a bigger name on the devices if you write in Greek, while in English it lets you normally.

#3
Options
Re:Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses
12 hours ago

  @gsakkas 

Hi,
If you can't put a bigger name on your devices if you write in Greek, you can now add some letters or words to distinguish different cameras.

 

Thank you very much for your feedback and feature request. While we don't have any specific details that I can share about if this feature can come to the product or when it might, I'll log the feature request and pass it along to the team to evaluate.
If other users have the same request, please vote on this thread or leave your comments.

 

Best Regards

#4
Options
Re:Suggestion for Improved Notification Clarity in Tapo App for Multiple Houses
12 hours ago

  @Solla-topee 

 

Thanks! 

#5
Options