Deco x10 not accepting Static IP Address "something went wrong"

Deco x10 not accepting Static IP Address "something went wrong"

Deco x10 not accepting Static IP Address "something went wrong"
Deco x10 not accepting Static IP Address "something went wrong"
a week ago - last edited Yesterday
Model: Deco X10  
Hardware Version: V3
Firmware Version: 1.0.5

Hello All,

 

We just changed ISPs to Community Fibre. Previously our Deco Mesh Wifi was working fine under Sky broadband but we were getting 10mbps performance.

When I try and enter the static ip address for the new modem into the Deco app it lets me enter all the fields (IP, Subnet, Gateway, DNS) but then when I hit save it says "something went wrong. Try again later".

 

Have rebooted both modem and deco multiple times but can't seem to get past this point and have a persisting red light on the Router.  Any ideas as to why the app is not accepting the ip addresss?

 

Wayne

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Re:Deco x10 not accepting Static IP Address "something went wrong"-Solution
a week ago - last edited Yesterday

  @WayneMJ 

Hi, welcome to the community.

Have you tried to use "Dynamic IP" as the internet connection type?

 

 

And the latest firmware for Deco X10_V1 is 1.1.7 Build 20240911. It is also suggested to manually update the current firmware to 1.1.7 first:

https://www.tp-link.com/en/support/download/deco-x10/#Firmware

How to update the firmware via web UI(method 2): How to Update the Firmware of Deco

Thank you very much and best regards.

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Re:Deco x10 not accepting Static IP Address "something went wrong"-Solution
a week ago - last edited Yesterday

  @WayneMJ 

Hi, welcome to the community.

Have you tried to use "Dynamic IP" as the internet connection type?

 

 

And the latest firmware for Deco X10_V1 is 1.1.7 Build 20240911. It is also suggested to manually update the current firmware to 1.1.7 first:

https://www.tp-link.com/en/support/download/deco-x10/#Firmware

How to update the firmware via web UI(method 2): How to Update the Firmware of Deco

Thank you very much and best regards.

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Re:Deco x10 not accepting Static IP Address "something went wrong"
a week ago

  @David-TP why....not added IoT mode option..at Deco X10..? 

Sayeem Ahmed
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