X20 Deco Ethernet backhaul looping

X20 Deco Ethernet backhaul looping

X20 Deco Ethernet backhaul looping
X20 Deco Ethernet backhaul looping
Wednesday
Model: Deco X20  
Hardware Version: V4
Firmware Version: 1.5.5 Build 20240718 Rel. 44414

Greetings

 

I recently bought cat 8 ethernet cables to upgrade speeds from my X20 Mesh, 

 

my first configuration is as follows:

 

ISP Router >> Main Deco >> (Ethernet) Satellite 1, and the satelite 2 via WiFi, 

 

This configuration seems to work perfectly but when doing this config:

 

ISP Router >> Main Deco >> (Ethernet) Satellite 1 >> (Ethernet) Satellite 2 

 

Satellite 1 & 2 seem to go into a loop and then go to blinking red lights.

 

im following this instruccions:

 

What am I doing wron as soon as i connect port 2 to port 1 from satellite 1 to satellite 2 they go in loop 

 

Please assist

  1      
  1      
#1
Options
5 Reply
Re:X20 Deco Ethernet backhaul looping
Thursday - last edited Thursday

  @Charlie_Rendon 

Hi, welcome to the community.

Are the Deco units directly connected via an Ethernet cable, without any network switch?

 

"ISP Router >> Main Deco >> (Ethernet) Satellite 1 >> (Ethernet) Satellite 2 

Satellite 1 & 2 seem to go into a loop and then go to blinking red lights."

-Would unplugging the cable be able to get both satellite Decos back to green and online?

 

Please also replace some new Ethernet cables to connect the Deco units.

By the way, Did Deco X20 work in wireless router mode or Access Point mode?

---It is suggested to temporarily set Deco X20 to Access Point mode to see whether it made any difference.

 

Wait for your reply and best regards.

  0  
  0  
#2
Options
Re:X20 Deco Ethernet backhaul looping
Thursday

  @David-TP 

 

Hello

 

Than you for our response, m topology is exactly as stated:

 

Juste checked the cable with other different devices and works perfectly seems to be a problem of communication within the satellites

 

i appreciate an advise 

 

regards

  0  
  0  
#3
Options
Re:X20 Deco Ethernet backhaul looping
Thursday - last edited Thursday

  @David-TP 

 

When connected to all ethernet everthing goes wonky, devices beggin to dissconnect even shows my mobile wired 

 

See main bedroom and living room showing 0 connected and the main (Office) shows 23 i have aprox 30 devices connected on a regular basis 

 

 

This set up works prefect:

 

  1  
  1  
#4
Options
Re:X20 Deco Ethernet backhaul looping
Yesterday

  @Charlie_Rendon 

Hi, Thank you very much for the update.

Can you consistently reproduce this issue?

If yes, could you please refer to this link to submit the Deco APP log:

How to submit Deco APP log

Along with the Deco APP feedback, can you attach a copy of the web UI system log here:

Deco web interface login

 

Wait for your reply and best regards.

  0  
  0  
#5
Options
Re:X20 Deco Ethernet backhaul looping
Yesterday

  @David-TP 

 

Thank you for your reply, i was able to solve this by adding a switch, backhaul is working now, issue i have now is that the routers seem to have gone "stupid" as the app does not show real time and have 3 times now a message that cannot retrieve the client list and ask to reboot main deco, any thoughts ?

 

Current topology:

  0  
  0  
#6
Options