Home

Forums

Stories

Knowledge Base

TP-Link Community > Tapo Smart Camera > D230s camera blurry

< Tapo Smart Camera

D230s camera blurry

NastyRhythm83

Monday - last edited Monday

Posts: 5

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-10-10

D230s camera blurry

Monday - last edited Monday

Model: Tapo D230S1

Hardware Version: V1

Firmware Version: 1.1.17

Had our D230s replaced under warranty (due to night vision not activating properly)

And all was well until today I've noticed the camera is really blurry

Is this condensation in the lens?

If so is this fixable? Or is it another rma?

Also last night we were woken up by the door bell sound going off. But it was just one 'ding' of the tone.

Nothing pressed the door bell, it just went off randomly. Did the same thing again this morning

Firmware version 1.1.17

Hardware version 1

Here's how it used to look:

3 Reply

Solla-topee

Yesterday

Posts: 13878

Helpful: 2406

Solutions: 2105

Stories: 8

Registered: 2020-05-19

Re:D230s camera blurry

Yesterday

@NastyRhythm83

Hi,
1. There may be water vapor condensing on the doorbell lens. It is recommended to try wiping the doorbell lens with a dry cloth and check if it helps.

2. Do you mean you receive the doorbell video call on your phone randomly? On the camera's Device Settings > Doorbell > Doorbell Video Call page, have you selected the Ring Call option?
When you receive the doorbell video call on your phone, is there any event detected by the doorbell?

3. What's the model number and OS version of your phone? What's the version of your Tapo app?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

NastyRhythm83

LV1

Yesterday

Posts: 5

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-10-10

Re:D230s camera blurry

Yesterday

@Solla-topee

I've tried wiping with cloth and also put it inside for 24 hours but it hasn't gotten any better it's really blurry still

With regards to the bell going off randomly, it does it to my Mrs iPhone too, as well as my s24 ultra

When you press the bell it works as it should

This issue hasn't happened since I rebooted the hub

So I'll monitor that

But the blurry image is rendering it almost unusable

Solla-topee

8 hours ago

Posts: 13878

Helpful: 2406

Solutions: 2105

Stories: 8

Registered: 2020-05-19

Re:D230s camera blurry

8 hours ago

@NastyRhythm83

Hi,
I'm informed by our tech team that the case is followed up via email(Ticket ID TKID250112395). It's recommended to reply to the email for further assistance.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

D230s camera blurry

D230s camera blurry

Information

Voters 0

Tags