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D230s camera blurry

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D230s camera blurry

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
D230s camera blurry
D230s camera blurry
2025-01-06 11:05:22 - last edited 2025-01-06 11:14:11
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.17

Had our D230s replaced under warranty (due to night vision not activating properly)

 

And all was well until today I've noticed the camera is really blurry 

 

Is this condensation in the lens?

 

If so is this fixable? Or is it another rma?

 

Also last night we were woken up by the door bell sound going off. But it was just one 'ding' of the tone.

Nothing pressed the door bell, it just went off randomly. Did the same thing again this morning 

 

Firmware version 1.1.17

Hardware version 1

 

Here's how it used to look:

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#1
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3 Reply
Re:D230s camera blurry
2025-01-07 07:54:33

  @NastyRhythm83 

Hi,
1. There may be water vapor condensing on the doorbell lens. It is recommended to try wiping the doorbell lens with a dry cloth and check if it helps.

 

2. Do you mean you receive the doorbell video call on your phone randomly? On the camera's Device Settings > Doorbell > Doorbell Video Call page, have you selected the Ring Call option?
When you receive the doorbell video call on your phone, is there any event detected by the doorbell? 

 

3. What's the model number and OS version of your phone? What's the version of your Tapo app?

 

Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#2
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Re:D230s camera blurry
2025-01-07 08:25:33

  @Solla-topee 

 

I've tried wiping with cloth and also put it inside for 24 hours but it hasn't gotten any better it's really blurry still 

 

With regards to the bell going off randomly, it does it to my Mrs iPhone too, as well as my s24 ultra

 

When you press the bell it works as it should 

 

This issue hasn't happened since I rebooted the hub

So I'll monitor that

 

But the blurry image is rendering it almost unusable 

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#3
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Re:D230s camera blurry
2025-01-08 09:38:39

  @NastyRhythm83 

Hi,
I'm informed by our tech team that the case is followed up via email(Ticket ID TKID250112395). It's recommended to reply to the email for further assistance.
Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#4
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