Solution Deco APP Frequently Showing "0 Online Clients"
This Article Applied to
Deco X50/X55_V1/1.6,V2/2.6
Deco X20/Deco X60 V4/V4.6
Phenomena Description
Occasionally, users might find Deco APP shows 0 clients connected or the online list is almost empty. While these devices appear to be connected to Deco Mesh and actually work well.
Available Solutions
The following beta versions have been confirmed to be effective, and the fixes will be incorporated into the official releases in the future.
| Deco X50/X55_V1/1.6 | 1.6.7_build_20250314_Pre Release |
| Deco X50/X55_V1.2/1.26 | 1.4.5_build_20250108_Beta |
| Deco X20/Deco X60_V4/V4.6 | 1.6.6_build_20250306_Beta |
Update Advice:
1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
2. How to manually update the firmware via web UI- How to Update the Firmware of Deco.
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@ARGamingPK1 it was originally on. I had it on, that's how I was originally able to connect both my washer and dryer. The washer is still connected, it's the dryer that's not. Both require 2.4ghz so the app showing that 2.4 isn't on, is obviously incorrect. Besides that, the app also shows 6ghz isn't activated but since I'm obviously connected to wifi, that's also not correct.
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@David-TP I saw your message but because I don't have a lot of down time at home, I'm not comfortable with installing a beta. If it doesn't work, or if it makes things even worse, I'm screwed. Can we just get a verified solution released?
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Hi, thanks for the update.
A factory reset would help. But I don't think you would like to reset the whole Mesh network.
Could you please refer to this link to submit the Deco App:
After that, you can refer to this link to log into the web UI of Deco, and reboot the whole system via the web UI to see whether it helped:
How to log into the web-based interface of my Deco
Thank you very much.
Best regards.
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@David-TP 1.6.6 didnt fix the issue but 1.6.7 supplied by support did.
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Thank you for the update. Can you share a download link for the 1.6.7 version so I can confirm with the senior engineer and update this post later?
Wait for your reply.
Best regards.
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