Solution Deco APP Frequently Showing "0 Online Clients"
This Article Applied to
Deco X50/X55_V1/1.6,V2/2.6
Deco X20/Deco X60 V4/V4.6
Phenomena Description
Occasionally, users might find Deco APP shows 0 clients connected or the online list is almost empty. While these devices appear to be connected to Deco Mesh and actually work well.

Available Solutions
The following beta versions have been confirmed to be effective, and the fixes will be incorporated into the official releases in the future.
| Deco X50/X55_V1/1.6 | 1.6.7_build_20250314_Pre Release |
| Deco X50/X55_V1.2/1.26 | 1.4.5_build_20250108_Beta |
| Deco X20/Deco X60_V4/V4.6 | 1.6.6_build_20250306_Beta |
Update Advice:
1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
2. How to manually update the firmware via web UI- How to Update the Firmware of Deco.
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@ARGamingPK1 x20v4
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@JWhitaker80 cool. but maybe 1,7.7 or 1.8 ;)
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Hi, I'm afraid the beta firmware for Deco X20_V4 here can't be used on Deco X20_V1/V1.2.
Did you also have the issue that "Online list has 0 online client"?
Best regards.
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On my network, it seems to have problem with satellite Deco (X20) only.
No device can connect to this satellite Deco. Always showing "Connected Clients 0".
All devices are connected to main Deco. The main Deco show number of connected correctly.
Setup in Access point mode.
Network map: (ISP) -> ONU -> Router (Mikrotik) -> Deco X20 main -> Deco X20 via LAN line.
- Reset all Deco devices but still the same.
- Change connection on satellite Deco from wire to wireless still the same.
- Set prefer connection of my phone (on Deco app) to satellite Deco and re-connect Wi-Fi always failed. Unable to connect to Wi-Fi. Must reset satellite Deco and re-add it to network and re-connect the Wi-Fi on my phone.
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Helpful: 4
Views: 11396
Replies: 45

