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Offline in app but green light on hub

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Offline in app but green light on hub

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Offline in app but green light on hub
Offline in app but green light on hub
2025-01-14 04:08:04 - last edited 2025-02-20 11:45:06
Tags: #Device Connectivity
Model: Tapo H200  
Hardware Version:
Firmware Version:

My h200 in my tapo app is offline alone with the cameras linked, but the hub still has green light showing and I have had any wifi problems, I don't want to reset just yet and have to reconnect everything again if it's something simple 

How is it physically showing on but in app nothing 

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Re:Offline in app but green light on hub-Solution
2025-01-16 11:54:10 - last edited 2025-02-20 11:45:06

  @Orrj 

 

Make sure your Tapo app is updated, try to delete and reinstall the app. Disable VPN and VPN-related apps if any. 

 

Check whether these devices also show offline on other phones.

 

Have you tried to reboot the hub and the router?

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Re:Offline in app but green light on hub-Solution
2025-01-16 11:54:10 - last edited 2025-02-20 11:45:06

  @Orrj 

 

Make sure your Tapo app is updated, try to delete and reinstall the app. Disable VPN and VPN-related apps if any. 

 

Check whether these devices also show offline on other phones.

 

Have you tried to reboot the hub and the router?

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Re:Offline in app but green light on hub
2025-02-22 20:44:32

  @Orrj I have the same problem.

 

Is your experience that you have to keep repeating these steps whenever the hub goes offline, or has a/the fix solved the proplem "permanently"?

 

THanks

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Re:Offline in app but green light on hub
2025-02-24 07:36:20

  @LarryR 

 

This issue is most likely caused by the quality of the mobile network connection. Please ensure that you are not using a VPN or any other VPN-related apps while using the Tapo app. Try switching to a different network.

 

If the problem persists across different phones and networks, then further analysis will be required.

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