Tapo TC40 default camera angle
Okay, so I don't know the firmware version and the hardware version. It does have the latest firmware though.
Our TC40 motion detection is turned on, so naturally, it follows movement when detected. The problem is, it always gets stuck at an awkward default position once a day. Daily, I'll have to do a pan and tilt correction, then choose viewpoint 1 to resolve it.
Clearly, turning off the motion detection would solve this, but I kinda need that feature. That or get a second camera.
It would be great:
1. If I could set a viewpoint as it's default position.
2. To have the camera come back to that default position after wandering around when detecting motion.
3. If the camera angles won't get out of wack as often as it does. Checking everyday if I need to do a pan and tilt correction is quite a hassle. Also, the camera isn't able to do it's job properly when this happens. It ends up pointing at a bunch of leaves.
Firmware update please? Pretty please...
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Normally, after motion tracking ends, the camera should return to its initial position. For the situation you described, is it possible that you or another user with camera access manually moved the camera at some point, but did not return it to the original position?
You can perform a test yourself - walk in front of the camera to trigger the tracking, then move out of the camera's view, and observe whether it returns to the starting position.
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So a firmware update came up for my camera 17 hours after posting about the problem.
Hope the update sorts everything out.
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Normally, after motion tracking ends, the camera should return to its initial position. For the situation you described, is it possible that you or another user with camera access manually moved the camera at some point, but did not return it to the original position?
You can perform a test yourself - walk in front of the camera to trigger the tracking, then move out of the camera's view, and observe whether it returns to the starting position.
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Unfortunately, the firmware update did nothing.
The current firmware version is 1.0.6 build 25107 Rel. 35614n.
I still have the same problems. I've also tried playing around with the settings, andnstill nothing.
Currently, I just have the camera on patrol mode between two viewpoints. I've also turned the motion tracking off. It's a shame though because motion tracking is the feature I needed the most.
When I get the time, I'll just get a second camera and install it to completely cover the entrances to our house.
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As my reply above, Tapo camera will return to the start position when the motion tracking ends. It is not normal if the camera does not return.
If you can share more details of your case, we can help to provide suggestions.
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@emaniac11 same problem. Camera continually positions itself wrong after motion. Then tilt and turn wont go past certain points. Need a reboot continually. We all need a fix asap
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@BazaBrit I already gave up on this and bought a second camera. I turned off any feature that involves the camera motor and just kept it steady.
I never really got any support from TP Link for this, other than being told how it's "supposed" to work.
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@emaniac11 thanks for reply. I have now done the same and turned off this feature so i cam at least use the camera. Hopefully someone will pick up on this and get this fixed at some point.
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I have also given up on the TC40 and TC41 models, I have a setup of 6 Tapo cameras, I bought the TC40 6 months ago, when it updates, or when the view is loading and you switch apps, it goes into an endless reset cycle, forbid you try using motion tracking or night mode, it will work for a while then endless reset loop, requiring you to do a power loop where you need to unplug it for hours especially overnight and hope it comes back when you plug it back in the next morning, if there is a power or WiFi dip, endless reset cycle loop again, if power cycling for over 6 hours doesn't work you have to do a hard reset, never had an issue with tapo products before but the TC40 and TC41 camera models are the worst. Won't be trying any of the new models such as the C660 anytime soon
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veru_ENG wrote
I have also given up on the TC40 and TC41 models, I have a setup of 6 Tapo cameras, I bought the TC40 6 months ago, when it updates, or when the view is loading and you switch apps, it goes into an endless reset cycle, forbid you try using motion tracking or night mode, it will work for a while then endless reset loop, requiring you to do a power loop where you need to unplug it for hours especially overnight and hope it comes back when you plug it back in the next morning, if there is a power or WiFi dip, endless reset cycle loop again, if power cycling for over 6 hours doesn't work you have to do a hard reset, never had an issue with tapo products before but the TC40 and TC41 camera models are the worst. Won't be trying any of the new models such as the C660 anytime soon
This phenomenon seems very strange. I would recommend reaching out to the support team for a systematic investigation. Contact Technical Support
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