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App doesn't work and not keeps loading everytime

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App doesn't work and not keeps loading everytime

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
App doesn't work and not keeps loading everytime
App doesn't work and not keeps loading everytime
2025-02-10 19:34:14 - last edited 2025-03-02 09:48:17
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.2.1

Hi team,

 

Whenever I open the app and look for the live video it sis keep on loading and after few seconds it will ask for refresh even after refresh it is not showing any video.

This happens every time,please help me how to fix this. I can confidently say that my network is strong the network issue is not a problem.

 

Attached screen shots for reference.

File:
Screenshot_20250211_010101_Tapo.jpgDownload
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Re:App doesn't work and not keeps loading everytime-Solution
2025-02-11 09:07:46 - last edited 2025-03-02 09:48:17

  @Hemanthkomma 

Hi,
You can refer to Case 3 in the below instructions to troubleshoot the reported issue.
What should I do if I can't view the Tapo camera?
 

If the problem remains, please confirm the following information.
  1. Please go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send us the RSSI value.
  2. Please list the troubleshooting you did.
  3. You can try to factory reset the camera and reconfigure it, then check if it will solve the issue.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:App doesn't work and not keeps loading everytime-Solution
2025-02-11 09:07:46 - last edited 2025-03-02 09:48:17

  @Hemanthkomma 

Hi,
You can refer to Case 3 in the below instructions to troubleshoot the reported issue.
What should I do if I can't view the Tapo camera?
 

If the problem remains, please confirm the following information.
  1. Please go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send us the RSSI value.
  2. Please list the troubleshooting you did.
  3. You can try to factory reset the camera and reconfigure it, then check if it will solve the issue.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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