This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
PESSOAL MEU APP TAPO POR DUAS VEZES APAGOU TODAS AS CONFIGURAÇÕES DE MINHA CAMERA DO NADA. CAMERA DSTA ATIVA E OPERANDO POR PERDI TODOS OS DADOS DA CAMERA. CONFIGURAÇÕES. PORQUE ISSO ESTÁ OCORRENDO??
Hi，
Typically, the Tapo app won't delete the Tapo camera out of nowhere. If the camera is working but you can't find it on the Tapo app, please confirm the following information.
1. Send me(@Solla-topee) the camera's MAC address and the TP-Link account(email address) you used to log in to the Tapo app via a private message.
2. Is the LED on the camera solid green?
3. Have you shared your camera with another account? Have you shared your TP-Link account with others?
Best Regards
Hi，
Typically, the Tapo app won't delete the Tapo camera out of nowhere. If the camera is working but you can't find it on the Tapo app, please confirm the following information.
1. Send me(@Solla-topee) the camera's MAC address and the TP-Link account(email address) you used to log in to the Tapo app via a private message.
2. Is the LED on the camera solid green?
3. Have you shared your camera with another account? Have you shared your TP-Link account with others?
Best Regards
Helpful: 0
Views: 164
Replies: 1
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
