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ALEXA PIXELATING WHEN SHOWING TAPO CAMERA

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ALEXA PIXELATING WHEN SHOWING TAPO CAMERA

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ALEXA PIXELATING WHEN SHOWING TAPO CAMERA
ALEXA PIXELATING WHEN SHOWING TAPO CAMERA
2025-03-06 07:34:02 - last edited 2025-04-09 03:04:33
Model: Tapo C200  
Hardware Version:
Firmware Version:

Please could someone help me!

 

I have 3 tapo cameras all different models, I have always used them with Echo show devices without any problem.  However recently the pictures have started to pixelate when showing on the Echo and sometimes just completely freezing so I bought a new Echo show but it is still happening, i have done the updating of apps and Echo rebooted all the cameras and also left them all unplugged from the electric supply overnight but to no avail.  

I am starting to tear my hair out with this.

 

Please help!!

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Re:ALEXA PIXELATING WHEN SHOWING TAPO CAMERA-Solution
2025-03-07 06:15:17 - last edited 2025-04-09 03:04:33

  @SMPDLP 

Hi,
Please confirm the following information for the reported issue.
  1. Please send me(@Solla-topee) the cameras' MAC addresses via a private message.
  2. Go to the camera's Device Settings>Video & Display>Video Quality page to select the high-quality option and check if it helps.
  3. Check how many devices are streaming the camera simultaneously when watching it on the Echo Show, including watching it on the Tapo app or a PC via RTSP/Onvif.
  4. Have you subscribed to the Tapo Care service?
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:ALEXA PIXELATING WHEN SHOWING TAPO CAMERA-Solution
2025-03-07 06:15:17 - last edited 2025-04-09 03:04:33

  @SMPDLP 

Hi,
Please confirm the following information for the reported issue.
  1. Please send me(@Solla-topee) the cameras' MAC addresses via a private message.
  2. Go to the camera's Device Settings>Video & Display>Video Quality page to select the high-quality option and check if it helps.
  3. Check how many devices are streaming the camera simultaneously when watching it on the Echo Show, including watching it on the Tapo app or a PC via RTSP/Onvif.
  4. Have you subscribed to the Tapo Care service?
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
Recommended Solution
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