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Discord, WhatsApp, VPN connectivity problems

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Discord, WhatsApp, VPN connectivity problems

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Discord, WhatsApp, VPN connectivity problems
Discord, WhatsApp, VPN connectivity problems
2025-03-18 18:23:36 - last edited 2025-04-08 22:03:17
Tags: #Firmware Update #Network Connectivity #VPN
Model: Archer AX58  
Hardware Version: V1
Firmware Version: 1.2.4 Build 20240509 rel.64683(4555)

Since last week, I've been facing connectivity issues to certain applications.

  • I can't make calls and video calls via WhatsApp outside the network, but I can send messages.
  • I can't join a discord voice call, but I can send messages. 
  • I can't activate an OpenVPN that I need to access external servers.
  • Can't even make a speed test at https://www.speedtest.net/

 

I usually reboot the router and I've already done a factory reset, where I managed to mitigate these problems for a few moments, but they started happening again. Was it some firmware update that is blocking something related to this (some port)?

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#1
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3 Reply
Re:Discord, WhatsApp, VPN connectivity problems
2025-03-19 03:13:31

Hi  @Enorio,

We encourage you to try out this version of firmware to see if the issue can be resolved. Your feedback and suggestions are greatly appreciated.

Pre-release Firmware for Archer AX53/AX58 Supports EasyMesh in AP Mode, Ethernet Backhaul, ECO Mode

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Discord, WhatsApp, VPN connectivity problems
2025-03-23 21:45:51 - last edited 2025-03-23 21:47:51

  @Joseph-TP 

 

Hello. Thank for the quick reply :)

 

I've updated the firmware, I haven't tested everything, but at least the whatsapp is still not working. Or it works initially and then it stops.

I can video call to another phone inside the same network, and I can use my ISP router (DIGI) to make voice calls to other people.

Is there any test I can do when it fails? Dowloading the router system logs can help finding the problem?

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#3
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Re:Discord, WhatsApp, VPN connectivity problems
2025-03-26 07:55:45 - last edited 2025-04-08 22:03:17

Hi @Enorio,

It is recommended that you can change DNS of router for a try: How to Change the DNS servers on the wireless router

Hard reset the router and reconfigure it with basic settings for a try: Press and hold the RESET Button/Hole until the Power LED blinks to reset the router to its factory default settings.

If it doesn't work, please take screenshots with error message and send here.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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