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Bug with person detection

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Bug with person detection

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Bug with person detection
Bug with person detection
2025-04-09 08:51:20
Tags: #Bug
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.10

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#1
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5 Reply
Re:Bug with person detection
2025-04-10 09:57:11

  @Manne990 

Hi,
Please confirm the following information for the reported issue.
  1. Please send me(@Solla-topee) the camera's MAC address via a private message.
 

  2. On the camera's Device Setting > Detection page, please check what detection types are enabled, what sensitivity values of the enabled detection types, and if the detection zone is full screen.

 

  3. How often does the false detection issue occur?

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#2
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Re:Bug with person detection
2025-04-10 15:13:22

  @Manne990 

 

2. See image. Sensitivity 10 on all but motion which is set to 2.

3. More or less all the time

 

 

 

 

 

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#3
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Re:Bug with person detection
2025-04-11 03:40:39

  @Manne990 

Hi,
A new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#4
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Re:Bug with person detection
2025-04-11 07:41:46

  @Solla-topee thanks!

 

 

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#5
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Re:Bug with person detection
2025-04-11 08:44:07
>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#6
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