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Tapo devices keep going offline in Google Home app

Tapo devices keep going offline in Google Home app

Tapo devices keep going offline in Google Home app
Tapo devices keep going offline in Google Home app
2025-06-01 09:50:04 - last edited 2025-06-06 03:37:20
Tags: #Device Connectivity #Tapo App Related #Google Assistant #Google Home

EDIT: I see in this forum that others are having the same issue. I hope Tapo can get it sorted out soon.

 

I don't really know whether this is in the correct category as I believe it is an app issue. I recently purchased a L430c bulb and a S200B button. I cannot remember exactly when the problem began but recently all of my Tapo devices keep on showing up as offline in the Google Home app. I have to unlink and relink the Tapo app in Google Home. They stay connected for a day or so and then go offline again. I even had shadow duplicates of my Tapo devices which I was unable to remove from the Home app until I disconnected my husband from the Home app. I have since put him back on again.

 

I've tried uninstalling the Google Home app altogether and setting it up again. Both our phones are a Google Pixel 6a. The devices still work in the Tapo app itself when this problem occurs. Other branded devices aren't affected by this.

 

Does anyone else have this issue and does anyone know what might be wrong and how to rectify it please?

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#1
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1 Accepted Solution
Re:Tapo devices keep going offline in Google Home app-Solution
2025-06-03 10:04:22 - last edited 2025-06-06 03:37:20

Hello everyone,

 

Thank you for bringing this matter to our attention. The reported issue has been resolved now.

 

For details and recovery method, please refer to the following:
1. Issue description: Tapo devices intermittently disconnected (showing offline) in Alexa/Google Home apps approximately every 24 hours. Temporarily resolved by relinking the Tapo skill.
2. Fix time: June 3rd, 01:30 AM PDT.
3. Recovery Steps: Relink (maually disconnect then reconnect) Tapo with Alexa or Google Home regardless of the current status. Whether your Tapo devices are online or offline in the Alexa/Google Home at the moment, simply relink Tapo again.

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#3
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Re:Tapo devices keep going offline in Google Home app
2025-06-02 01:33:20

  @AnnieB 

Same issue with me and a number of others. Have raised this with TP Link as well here https://community.tp-link.com/en/smart-home/forum/topic/821166?page=1 and also shared with them the reddit thread where a number of users are experiencing the same issue

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#2
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Re:Tapo devices keep going offline in Google Home app-Solution
2025-06-03 10:04:22 - last edited 2025-06-06 03:37:20

Hello everyone,

 

Thank you for bringing this matter to our attention. The reported issue has been resolved now.

 

For details and recovery method, please refer to the following:
1. Issue description: Tapo devices intermittently disconnected (showing offline) in Alexa/Google Home apps approximately every 24 hours. Temporarily resolved by relinking the Tapo skill.
2. Fix time: June 3rd, 01:30 AM PDT.
3. Recovery Steps: Relink (maually disconnect then reconnect) Tapo with Alexa or Google Home regardless of the current status. Whether your Tapo devices are online or offline in the Alexa/Google Home at the moment, simply relink Tapo again.

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#3
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Re:Tapo devices keep going offline in Google Home app
2025-07-22 02:39:24
Unfortunately not resolved. I've had to keep doing this. It may not relink for a whole night. Very frustrating. Might have to consider using different system.. Maybe Phillips hue
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#4
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Re:Tapo devices keep going offline in Google Home app
2025-07-23 00:24:27 - last edited 2025-07-23 00:24:40

Will it be a feature coming shortly to be able to view the feed on the google home app. Since right now its not available and on the box it says it works with google home, but not via a mobile phone which for me is not what its advertised for. thanks!

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#5
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Re:Tapo devices keep going offline in Google Home app
2025-07-23 09:49:09

LucW wrote

Will it be a feature coming shortly to be able to view the feed on the google home app. Since right now its not available and on the box it says it works with google home, but not via a mobile phone which for me is not what its advertised for. thanks!

  @LucW 

 

Actually this limitation is because of Google. You may follow this article, we will share updates when Google fix it. What to do if you can't access the camera's live feed on the Google Home App

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#6
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Re:Tapo devices keep going offline in Google Home app
2025-07-23 11:43:04

JonB-TP wrote

Unfortunately not resolved. I've had to keep doing this. It may not relink for a whole night. Very frustrating. Might have to consider using different system.. Maybe Phillips hue

  @JonB-TP 

 

Please make sure your Tapo smart devices maintain a stable cloud connection -- device's led status always stays in solid green (blue, or other colors, depending on the models) and the remote control (using cellular data or connect to a non-home WiFi) through Tapo app always works. Third-party control fails when the smart devices are disconnected from the cloud - remote control failure.

▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#7
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