X80 5g always changes provider

X80 5g always changes provider

X80 5g always changes provider
X80 5g always changes provider
2025-06-04 16:54:50 - last edited 2025-07-04 09:50:59
Model: Deco X80-5G  
Hardware Version: V1
Firmware Version: 2.1.3 Build 20240111 Rel. 74550

I have a question
The problem is that the Deco often changes ISP to my neighbor country (Sweden), even when roaming is off.
I live about 20 km away from the border to Sweden (i live in Norway)
And even if i manually changes my Mobile ISP and choose the right carrier in the Doco app, and of course ROAMING is off, it still changes to Swedish ISP, and i loose 5G band/connection, and it jumpes to Swedish 4g (not even LTE+) but only LTE, with very weak signal
So up to 10 times a day i have manually set everything back again so i can use a Norwegian ISP, and connect a 5g cellular band.

I have tried to reset the Deco to factory setting many times, do all the setup again, moved the deco to the best place (closer to the cell tower where i live).I even tried a 5g external antenna, but still, it changes back to the Swedish ISP, and very very weak LTE signal.
 

How do i make this stop? How can i manually choose the right Band (n28 and B20) and KEEP it there?

Numerus times i tried to reset (turn on and off roaming, taking the sim in and out, i even took it to the 5G cellular tower (standing right beside it, got superspeed, but after a few minutes it changes to the Swedish ISP. 
I complained to Norwegian ISP, asking for new sim-card 2 times! with no luck.

And what the firmware? When i go the nordic site of firmware download, i get acyally 2 different firmware?
My info is:  X80-5G(1.0) -  2.1.3 Build 20240111 Rel. 74550 . So i guess i have v1?

This 
https://www.tp-link.com/nordic/support/download/deco-x50-5g/v1/#Firmware
And then this: 
https://www.tp-link.com/nordic/support/download/deco-x80-5g/#Firmware
Both is v1, but the first wont even install.

Wich is right?

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#1
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1 Accepted Solution
Re:X80 5g always changes provider-Solution
2025-06-05 12:19:33 - last edited 2025-07-04 09:50:59

  @decoX80 

Hi, yes, your Deco X80-5G is V1 and 2.1.3 Build 20240111 Rel. 74550 is the latest firmware version of Deco X80-5G(EU)_1.0.

Did you purchase the 5G router on your own, or is it provided by the SIM carrier?

 

Would it be possible to help me save a copy of the web system log?

Deco web interface login

(Please do not restart Deco when saving the logs, and you can forward the log to support.forum@tp-link.com)

 

Thank you very much.

Wait for your reply.

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#2
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Re:X80 5g always changes provider-Solution
2025-06-05 12:19:33 - last edited 2025-07-04 09:50:59

  @decoX80 

Hi, yes, your Deco X80-5G is V1 and 2.1.3 Build 20240111 Rel. 74550 is the latest firmware version of Deco X80-5G(EU)_1.0.

Did you purchase the 5G router on your own, or is it provided by the SIM carrier?

 

Would it be possible to help me save a copy of the web system log?

Deco web interface login

(Please do not restart Deco when saving the logs, and you can forward the log to support.forum@tp-link.com)

 

Thank you very much.

Wait for your reply.

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#2
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Re:X80 5g always changes provider
2025-06-05 16:50:48

  @David-TP I purchased the Deco in my local electronic store.

Log sent :)

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#3
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Re:X80 5g always changes provider
2025-06-06 02:09:18

  @decoX80 

Hi, thank you very much for the system logs.

The case has been forwarded to the senior engineer for further assistance.

Please check the email for more suggestions.

Best regards.

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#4
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