TP-Link Community > Tapo Smart Camera > Ma Caméra C225 n’enregistre pas sur le cloud
< Tapo Smart Camera

Ma Caméra C225 n’enregistre pas sur le cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ma Caméra C225 n’enregistre pas sur le cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Ma Caméra C225 n’enregistre pas sur le cloud
Ma Caméra C225 n’enregistre pas sur le cloud
2025-06-05 10:54:31 - last edited 2025-07-03 08:31:38

Bonjour,

J'ai souscrit l'abonnement sur le Cloud pour enregistrer pendant toutes mes absences, mais rien ne s'enregistre. La caméra (C225) ne démarre que lorsque mon application est en route sur mon téléphone (ni enregistrement, ni notification)
Je ne peux pas rester que sur cette application toute la journée. 

Que dois je faire?

Merci pour votre aide

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Ma Caméra C225 n’enregistre pas sur le cloud-Solution
2025-06-06 08:59:00 - last edited 2025-07-03 08:31:38

  @Valerie-0909 

Hi,
Typically, if the camera's settings are correct, it will store detection video clips on our cloud server when detecting events, and there is no need to run the Tapo app all the time.

In your situation, please refer to Case 1 in the following instructions to troubleshoot.
Troubleshooting for cloud video recordings of Tapo Camera

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Ma Caméra C225 n’enregistre pas sur le cloud-Solution
2025-06-06 08:59:00 - last edited 2025-07-03 08:31:38

  @Valerie-0909 

Hi,
Typically, if the camera's settings are correct, it will store detection video clips on our cloud server when detecting events, and there is no need to run the Tapo app all the time.

In your situation, please refer to Case 1 in the following instructions to troubleshoot.
Troubleshooting for cloud video recordings of Tapo Camera

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 233

Replies: 1

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.