raven-au wrote

Elroy1 wrote

Kevin_Z wrote

 

Elroy1 wrote

Kevin_Z wrote

Hey @ZeldaFX  @Elroy1  @Pro-gamer @raven-au  @Innocentone,

 

Just want to ask: have you tried enabling the AI QoS feature on the GE800 to monitor how it would improve your network's performance?

 

We would appreciate your feedback.

  @Kevin_Z didn't monitor but internet kept dropping as i have a lot of devices connected (around 100) without qos internet was stable so disabled it. 

 

@Elroy1 Thank you so much for responding and letting me know how the AI QoS affects your network.

 

Do you remember how you configured it? I would appreciate it if you could share with us some screenshots. If possible, I hope you can tell me more details like the following:

1. What is your network bandwidth provided by your internet provider? Who is the provider, BTW?

2. Are there many traffic-heavy devices in your network? Are you playing games or streaming online videos?

3. When enabling the AI QoS, are all devices in the network dropping, or just a specific device dropping? Are they all wireless devices? Which wireless band do they connect to?

 

Apologize that I'm asking so many details about your network because I want to understand how the issue was triggered, and I hope we can reproduce it in our lab as well.

  @Kevin_Z  1) 8gb up and download, provider is odido Netherlands 

 

2) yes, 1 desktop downloads regularly, 1 desktop and 1 ps5 does heavy gaming, 2 televisions does mostly 4k streaming, sometimes 4 tv's at same time. Several network cloud cameras, and a lot Smarthome devices. 

 

3) completely internet shutdown, getting several messages that devices are offline and also no streaming on tv, after reboot mostly it's back. Without qos enabled it works better without drops. 

 

Setup is straight from Huawei ONT from 10gb lan to ge800 10gb lan (looking for an sfp module to ditch the ONT but not much time yet to figure out which one i need) 

  @Elroy1 I had the same experience, network dropped out for the entire household twice in less than an hour, mostly there were two devices streaming videos so not a lot of traffic, with 1 gbs/50 mbs.

I only enabled it set the Gaming scene for all apps, there wasn't much else that looked useful.

Another thing that happened was, after doing a factory reset to see if that would help. Not long after setting everything up I rebooted and found the router had been set back to factory defaults, I didn't need that three hours I guess!!

I have reverted to 1.1.6 becuase of this and becuase EasyMesh devices were slowly migrating to the GE800 which isn't ok for some of them with poor connection conditions.

I see that my missing clients in client list looks worse with 1.1.6.

@raven-au  

Are you downgrading to the official 1.1.6 Build 20241120 or the pre-release 1.1.6 Build 20250512 we provided in this thread?

I understand that you have been downgraded to version 1.1.6, but I hope you can try your best to recall the issue of disconnection that occurred when enabling AI QOS. Please help us gather more details so that our engineers can try to reproduce it as accurately as possible.

1. Did you enable the AI QoS and leave it on Auto Mode, then set the Gaming scene for all apps?

2. When the network dropped out for the entire household, did you notice the LED status on the GE800? I'm wondering whether the GE800 gets rebooted at that time, if all the devices are losing connectivity/internet. Will the connectivity restore on its own?

3. Are there any devices connecting to the MLO Network? If possible, I hope you can try turning off the MLO Network and observe the connectivity again.

If you're willing, I hope you can try the new beta firmware (shared via ticket TKID250650107), which may help improve the performance.

ABC_ChoCo wrote

  @Kevin_Z 

Is there a firmware that improves the rebooting issue when connecting to the MLO network? If so, I'm interested too. Please send it to me.

 

I also had the game boost feature turned on. That means I had AI QOS enabled. And this was the game scene mode.When all network connections of GE800 were disconnected during operation, the LED status appeared to be working normally at first, but then blinked red. After a while, the Internet was reconnected, and the LED started working normally.

@ABC_ChoCo 

Yes. I will send you the new beta firmware via email. Please check your email inbox later.

Elroy1 wrote

Kevin_Z wrote

 

Elroy1 wrote

Kevin_Z wrote

 

Elroy1 wrote

Kevin_Z wrote

Hey @ZeldaFX  @Elroy1  @Pro-gamer @raven-au  @Innocentone,

 

Just want to ask: have you tried enabling the AI QoS feature on the GE800 to monitor how it would improve your network's performance?

 

We would appreciate your feedback.

  @Kevin_Z didn't monitor but internet kept dropping as i have a lot of devices connected (around 100) without qos internet was stable so disabled it. 

 

@Elroy1 Thank you so much for responding and letting me know how the AI QoS affects your network.

 

Do you remember how you configured it? I would appreciate it if you could share with us some screenshots. If possible, I hope you can tell me more details like the following:

1. What is your network bandwidth provided by your internet provider? Who is the provider, BTW?

2. Are there many traffic-heavy devices in your network? Are you playing games or streaming online videos?

3. When enabling the AI QoS, are all devices in the network dropping, or just a specific device dropping? Are they all wireless devices? Which wireless band do they connect to?

 

Apologize that I'm asking so many details about your network because I want to understand how the issue was triggered, and I hope we can reproduce it in our lab as well.

  @Kevin_Z  1) 8gb up and download, provider is odido Netherlands 

 

2) yes, 1 desktop downloads regularly, 1 desktop and 1 ps5 does heavy gaming, 2 televisions does mostly 4k streaming, sometimes 4 tv's at same time. Several network cloud cameras, and a lot Smarthome devices. 

 

3) completely internet shutdown, getting several messages that devices are offline and also no streaming on tv, after reboot mostly it's back. Without qos enabled it works better without drops. 

 

Setup is straight from Huawei ONT from 10gb lan to ge800 10gb lan (looking for an sfp module to ditch the ONT but not much time yet to figure out which one i need) 

 

@Elroy1 Thank you very much once again for your valuable information.

 

Can I ask for more information because our development team wants to know more details which will help them review the firmware and test it in our lab?

1. Did you enable the AI QoS and leave it on Auto Mode?

2. When the internet on the GE800 appears to be completely down, did you notice the LED status on the GE800? I'm wondering whether the GE800 gets rebooted at that time, if all the devices are losing connectivity/internet? Will the connectivity restore on its own?

3. Except for the desktops, which network does the PS5/TVs/Cloud Cameras/Smart Home devices are connected to? Did some of them connect to the MLO Network? If possible, I hope you can try turning off the MLO Network and observe the connectivity again.

4. Can I also have the details of these clients (PS5/TVs/Cloud Cameras/Smart Home devices), such as the brands and models?

 

If you're interested, I can share with you a new beta firmware (via email) which may help improve the performance.

  @Kevin_Z 

 

1 qos was indeed in auto mode.

 

2 i didn't check the leds

 

3 cloud camera an home network is on 2.4 and 5ghz only. Ps5 and some tv on mlo. Other tv on lan

 

4 tv's are Samsung, lg an xiaomi, Smarthome is Philips hue and several Google nest hub ans nest cameras 

 

 

I would like to get the new beta, you can send me dm or mail

@Elroy1 Thanks for getting back quickly.

I will send you the new beta firmware via email. Please check your email inbox later.

Pro-gamer wrote

  @Kevin_Z hi kevin router The entire WiFi disconnects when I connect to MLO, then I have to physically restart the router and then the WiFi comes back. Xiaomi ultra 14 not always but unexpectedly wifis away from mlo connection. 1.1.6 no wifi problems only speed is lower than 1.1.8Firmware versie:

1.1.6 Build 20241120 I use now

@Pro-gamer Thank you for providing all the details.

I will also send you a new beta firmware via email. Please check whether the beta firmware will help correct the issue.