Free trial disappear

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Free trial disappear

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Free trial disappear
Free trial disappear
2025-06-28 00:51:54 - last edited 2025-07-04 07:37:26

I started my 30 days free trial but suddenly i found that i have no subscription and need to subscribe so why my free trial has been stopped?

  0      
  0      
#1
Options
1 Accepted Solution
Re:Free trial disappear-Solution
2025-06-30 05:47:31 - last edited 2025-07-04 07:37:26

  @AmrSherif 

Hi,
Please confirm the following information for the reported issue.

 

  1. What's your camera's model number and MAC address? You can send me (@Solla-topee) the MAC address via a private message.

  2. When did you start the 30-day free trial?

  3. How do you judge that you have no subscription? Please send me a screenshot of the Tapo app > Me > Tapo Care page.

 

Best Regards

Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Free trial disappear-Solution
2025-06-30 05:47:31 - last edited 2025-07-04 07:37:26

  @AmrSherif 

Hi,
Please confirm the following information for the reported issue.

 

  1. What's your camera's model number and MAC address? You can send me (@Solla-topee) the MAC address via a private message.

  2. When did you start the 30-day free trial?

  3. How do you judge that you have no subscription? Please send me a screenshot of the Tapo app > Me > Tapo Care page.

 

Best Regards

Recommended Solution
  0  
  0  
#2
Options