XE75 - Access Point Mode Issues
Hello everyone,
Firstly, i would like to preface that im not sure what hardware version im on. I just bought the devices. Previously i had 3 Deco M4 which worked perfectly both in router mode as well as in access point mode.
Now, let's get the fun started. Moved to a new house and required better models due to the second floor and brick walls. Bought 2 x XE75 and set them up initially in router mode. Then tried to change them to Access Point mode and the fun started.
The ISP Router does not support bridge mode (ZTE F6605R from Orange) so i kept the DHCP Server from it active and going. The issue i encounter when the Deco system is set to Access Point is the following :
1. Power cuts of and both the Router and Deco goes down.
2. Power comes back on, both devices start booting up.
3. Deco boots up faster than the router
4. Wifi connection works and its online, but some websites don't work at all, and i can't access the main Router through Wifi devices
5. I can access the main router through my PC which is connected to a Deco Satellite thorugh wire (not the main Deco, a satellite at the second floor)
6. Network is unstable in general
When this happens, if im connected to the Wifi, the Deco app shows as the network being offline. But if i disconnect from the Wifi and restart the app on Mobile Data, the network shows as online.
How do i usually fix this ?
1. Turn off all decos
2. Turn off main router for 10-15 seconds
3. Turn on main router and wait to boot all the way
4. Turn on main deco
5. Check connection, if its the same issue, repeat
6. Once connecton is good, turn on deco satelites
7 times out of 10 it works, the other 3, the issue persists and i have to repeat the process.
What have i tried ?
1. Reset factory and remake the whole network
2. Turn Smart DHCP both on and off - it does the same thing no matter the setting
3. Turn off Fast Roaming and Beamforming
In the end, i switched back to Router mode, but i would like to have Access Point mode working as some of my devices (Home Assistant) which are dependent on some devices from the WIFI network such as cameras, etc.
Any idea what could this be and how can i fix it ?
Here's also a picture of the ISP DHCP server :
Thank you,
Flagster
Hello David,
Did some tests regarding the 2GHZ network. Initially after disabling it, it worked. To make sure it was not a fluke, i tried to do a couple of power cycles to make sure. Powering both the router and the Main Deco at the same time causes the same issue regardless if the 2GHZ network is active or not.
Rebooting only the Deco main unit does not fix the issue. You have to reboot both the router and the deco unit, and if the stars are aligned correctly, it will work. This is not an acceptable case as i don't have a UPS there and in case of a power failure, if nobody is at home to perform the ritual, all my devices will be starved of internet.
Switching the Deco units back to router mode, works as expected regardless of the timing of the power cycle (i can let the deco unit power fully before turning on my router and it works just fine).
What i observed, is that in Access Mode, it takes a lot longer for the Main deco in the hallway to detect and connect to the one on the second floor.
Some screenshots while i did the Access Point mode from some of my devices :
1. Conected to the WIFI Network in access mode while the issue appears, displays the network as being offline. If i disable wifi on my phone and use mobile data, it shows as online and lets me change settings etc.
2. Settings
3. My mobile phone Wifi info connected to the Deco unit in Acess Point mode
4. Macbook Pro connected to the Deco unit in Access Point mode (has the same behaviour as the phone - sorry for the dirty screen, work computer)
5. Phone trying to access the main router
Please let me know if you have any solution for this, or if i could just somehow route my Dell connected to the main router so it can access the devices on the deco network.
Thank you,
Flagster
Hi, is the satellite Deco XE75 wirelessly connected to the main Deco XE75?
I saw there is only an IPV6 address on the mobile phone. The ZTE router web UI is 192.168.1.1. I think that is why only the mobile phone can't access the ZTE router and certain websites(which are also using IPV6 addresses).
The Deco App on the mobile phone might not be able to communicate with the TP cloud server when there is only an IPV6 address. But switching to mobile data, it would have a valid IPV4 and IPV6 address.
But there is a standard IPV4 address 192.168.1.33 on the Mac Pro. As there are 3 issues you have found on the mobile phone:
- Randomly can't access certain websites
- fail to access 192.168.1.1, the web UI of the ZTE router
- Deco App reported network offline when it is on Deco WiFi
Since you said Mac had the same issue, do you refer to the first one only?
By the way, did both the mobile phone and the Mac Pro use to connect to the satellite XE75?
" Fiancé's laptop is having the same issue with intermittent internet (Teams keeps randomly disconnecting on calls, for example)."
I don't think it is similar to the above issue. But you can try to disable "Mesh Technology" for the laptop.
And it is also suggested to set the "Connection Preference" for the laptop, such as preferred band: 5GHz, preferred connected Deco: the nearest Deco XE75.
Thank you very much.
Best regards.
