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C500 always offline

C500 always offline

C500 always offline
C500 always offline
2025-08-23 10:14:15 - last edited 2025-09-17 12:26:35
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.3.5 Build 250428 Rel.41828

Camera goes off line almost daily, I have to drop power then reconnect, it works for a a day maybe two then drops out again.

Camera is 1m away from TP link AV600 wifi booster. All other cameras OK but they don't use this booster just the normal home wifi.

The problem camera has full wifi signal strength and confirmed with my phone.

Tried a hard reboot but no joy.

Just swapped camera over to another location to see if the problem moves.

Please help I need this one to work.

 

 

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#1
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1 Accepted Solution
Re:C500 always offline-Solution
2025-08-25 07:11:33 - last edited 2025-09-17 12:26:35

  @Navster 

Hi, 
You can refer to the following instructions to troubleshoot if the camera has an unstable behavior.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if the same phenomenon persists.
  1. The RSSI value of the camera.
  2. The test results of the above steps.
  3. Please unplug the AV600 Wi-Fi booster, move the camera closer to the router, and connect to the router's Wi-Fi directly. Then test if the camera works properly.
  4. You can go to the camera's Device Settings > Reboot page to enable the Auto Reboot feature, and check if it helps.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:C500 always offline-Solution
2025-08-25 07:11:33 - last edited 2025-09-17 12:26:35

  @Navster 

Hi, 
You can refer to the following instructions to troubleshoot if the camera has an unstable behavior.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if the same phenomenon persists.
  1. The RSSI value of the camera.
  2. The test results of the above steps.
  3. Please unplug the AV600 Wi-Fi booster, move the camera closer to the router, and connect to the router's Wi-Fi directly. Then test if the camera works properly.
  4. You can go to the camera's Device Settings > Reboot page to enable the Auto Reboot feature, and check if it helps.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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#2
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Re:C500 always offline
2025-08-25 07:41:22 - last edited 2025-08-25 07:41:50

  @Solla-topee Thanks, I will look through that over the next few days

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#3
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Re:C500 always offline
2025-08-25 12:00:34

  @Navster No problem. Please feel free to reply to us if you need further assistance. laugh

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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