la cámara se desconecta del wifi cada poco

la cámara se desconecta del wifi cada poco

la cámara se desconecta del wifi cada poco
la cámara se desconecta del wifi cada poco
2025-08-23 16:07:57 - last edited 2025-09-11 12:24:54
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 3.13.512

Tengo muchos productos de si marca: enchufes, bombillas, sensores, tapo T110 (2 unidades), tapo H100, kasa kl 110, tapo P100 (2 unidades), kasa HS 100. Todos ellos funcionan correctamente pero la cámara se desconecta cada poco y no puedo utilizarla cuando estoy fuera de casa (motivo por el cual las compré). Ya he reseteado el es igi, reseteado la cámara, actualizado la app, actualizado el firmware de la cámara. Así que no mee pan repetir esos pasos otra vez más. Todos los demás aparatos están conectados y la cámara desconectada. No podré volver a hacerla funcionar hasta que llegue a casa, la desenchufe y la vuelvas a enchufar. Que HOSTIAS hago? La tiro y me compro otra de los marca?

Mobile OS Version: android 16

Mobile Type: Google Pixel 8a

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Re:la cámara se desconecta del wifi cada poco-Solution
2025-08-25 08:35:17 - last edited 2025-09-11 12:24:54

  @Alejandr0 

Hi, 
You can refer to the following instructions to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if you need further assistance.
  1. What's the model number of your router? Is the camera connected to the router's Wi-Fi directly rather than an AP/RE?
  2. What's the LED status on the camera when it loses connection? You can test if rebooting your router will restore the connection.
  3. What's the camera's RSSI value? You can go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon to find the RSSI value.
  4. Please go to the camera's Device Settings > Reboot camera page, turn on the Auto Reboot feature, and check if it helps.

 

Best Regards

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Re:la cámara se desconecta del wifi cada poco-Solution
2025-08-25 08:35:17 - last edited 2025-09-11 12:24:54

  @Alejandr0 

Hi, 
You can refer to the following instructions to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please confirm the following information if you need further assistance.
  1. What's the model number of your router? Is the camera connected to the router's Wi-Fi directly rather than an AP/RE?
  2. What's the LED status on the camera when it loses connection? You can test if rebooting your router will restore the connection.
  3. What's the camera's RSSI value? You can go to the camera's Device Settings > Device Info page, tap the Wi-Fi icon to find the RSSI value.
  4. Please go to the camera's Device Settings > Reboot camera page, turn on the Auto Reboot feature, and check if it helps.

 

Best Regards

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