How can we work with Tapo teams to improve AI detection

How can we work with Tapo teams to improve AI detection

How can we work with Tapo teams to improve AI detection
How can we work with Tapo teams to improve AI detection
a week ago
Tags: #AI Detection #Person Detection
Model: Tapo C120  
Hardware Version:
Firmware Version:

Hello,

 

In short, I get false positive detections even with sensibility levels set a the minimum (persons).

 

I understand it can't be perfect day 1.

The issue is that no ticket submitted via email seems to ever reach someone at the support. Tapo Care Subscription or not doesn't even matter. No support is provided for this type of issue.

 

I just would like to submit my video extracts when it happens so that they can work on it and maybe get some improvements in a year or so, in the meantime I got workarounds in place.

 

Regards,

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Re:How can we work with Tapo teams to improve AI detection
Tuesday

  @MaxRd 

Hi,
Thank you very much for your support of our product. In your situation, if you have contacted the tech team via email, do you have a ticket ID? If so,  please share it with us for further assistance.

You can also contact our tech team via Live Chat service, and here is the contact info: https://www.tp-link.com/support/contact-technical-support/#LiveChat-Support

Best Regards

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