Person detected when no-one there
I have switched off motion detection, and have person detection at the highest sensitivity. However, I keep getting notifications that a person is present. Reviewing the footage there is no movement, possibly some light change as the sun filters through the trees.
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Hi,
Please provide the following information about the detection behavior.
1. Please send us a screenshot of the camera's Device Settings > Detection page. Is only Person Detection enabled?
2. On the camera's Playback & Download > Playback page, please send us a screenshot of this page with the corresponding video clip (no person but showing person is detected) displayed.
3. Could you please send us a video showing the reported detection behavior?
You can upload the video and screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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- Report Inappropriate Content
Hi,
Please provide the following information about the detection behavior.
1. Please send us a screenshot of the camera's Device Settings > Detection page. Is only Person Detection enabled?
2. On the camera's Playback & Download > Playback page, please send us a screenshot of this page with the corresponding video clip (no person but showing person is detected) displayed.
3. Could you please send us a video showing the reported detection behavior?
You can upload the video and screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
- Copy Link
- Report Inappropriate Content
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