Home Network Community > 5G/4G Routers > Not connecting to internet sim
< 5G/4G Routers

Not connecting to internet sim

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Not connecting to internet sim

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Not connecting to internet sim
Not connecting to internet sim
2025-09-17 10:51:04 - last edited 2025-10-17 08:14:19
Tags: #Network Connectivity
Model: Archer MR550  
Hardware Version: V1
Firmware Version: 2234498001227

Ive been using this router for 2 years and now its stopped accepting vodafone sims which work fine in a vodafone router.  I´ve tried two sims in and all the display lights come on initially but once its powered up only the on/off and the actual wifi LED light appears, no bars or the .  Could the router be faulty?

 

PS i have no idea what the firmware version is, where do I find this?

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Not connecting to internet sim-Solution
2025-09-18 03:41:55 - last edited 2025-10-17 08:14:19

  @micwolff 

Hi, welcome to the community.

Have you tried factory resetting the mobile router once by holding the reset pinhole until all the lights turn on, then off?

 

It is also suggested to refer to the following troubleshooting guide:

No internet service on LTE Gateway Router

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:Not connecting to internet sim-Solution
2025-09-18 03:41:55 - last edited 2025-10-17 08:14:19

  @micwolff 

Hi, welcome to the community.

Have you tried factory resetting the mobile router once by holding the reset pinhole until all the lights turn on, then off?

 

It is also suggested to refer to the following troubleshooting guide:

No internet service on LTE Gateway Router

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
  0  
  0  
#2
Options
Re:Not connecting to internet sim
2025-09-18 11:35:22

  @David-TP 

Hi yes I tried this.  I am trying to access the the router without internet to see if there is more info there.  I need to order a USB to ethernet.   I wonder if vodafone have changed the coding so their sims only work on a vodafone router now.  

  1  
  1  
#3
Options

Information

Helpful: 0

Views: 378

Replies: 2

Tags

Network Connectivity
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.