Parental Controls not remembering settings, devices or blocking the internet when manually set to.
Parental Controls not remembering settings, devices or blocking the internet when manually set to.
Recently had a firmware update forced on me, system worked well until this.
After the firmware update, previous features have been placed behind a paywall. Ho hum, it is what it is.
Since the update, the app will no longer remember devices placed in profiles (or remove any added in error?!?), ignores whether the MAC is set to phone and duplicates entries, will not block the internet when manually set, displays 'blocked' when the devices still have internet access.
I have paid for HomeShield (as this is obviously what TP-Link are aiming for), rebooted devices, the network and each individual unit. I have uninstalled the app and re-installed.
Is there any chance someone could help?
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Thank you very much. I'll wait for your good news after the factory reset.
The system logs have also been forwarded to the senior engineer for further analysis. They will update the email as soon as possible.
Best regards.
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Hi David,
I have now performed a full factory reset of my network. I have uninstalled and reinstalled the app at the same time and rebuilt the network. I have removed the X10 I have on the network at the request of Deakin (System Engineering).
It is still refusing to remember which devices are on which profiles or whether it is set to 'Block' or 'Allow' (Block having no effect at all). The duplication issue with the MAC seems to have settled down (having some issues with my wifes iPhone, but thats Apple for you).
Really do not know what to try next.
Should I submit a fresh log?
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I had very similar issues and followed similar steps to correct them.
Even using the backup option or copying the profile from a previous network did not help.
Sorry to report that I have had to essentially start from scratch.
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If you haven't done so already can you please help me submit the Deco APP log here:How to submit Deco APP log
The more info we can get on this problem the better
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