Weird sound at a particular angle
Hi - I have installed Tapo C520WS today. Facing 2 issues.
1. There is weird and moderately loud whirring noise which comes when camera moves between a particular angle but fairly normal sound of motor at other angles. Any suggestions how to solve it? Is it hardware issue?
2. After tracking, it ends up at some weird angle and stops moving. What could be the reason?
Wanted to attach video but it is failing to upload despite being 2MB only.
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Hi,
Thank you for the information provided in the private message. It may be that the camera has a hardware issue. You can contact your retailer or our local support team to check if the camera is under warranty.
Best Regards
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Hi,
Please confirm the following information for the reported phenomena.
1. Would you please send us a video showing the weird and moderately loud whirring noise that comes when the camera moves between a particular angle? You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
2. For the abnormal tracking case, please refer to Q8 in the following instructions to troubleshoot.
General questions about the TP-Link camera's Pan & Tilt feature
Best Regards
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Hi @Solla-topee,
I have sent you the link for Google drive for Video access via Private Message.
Regards,
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Hi,
Thank you for the information provided in the private message. It may be that the camera has a hardware issue. You can contact your retailer or our local support team to check if the camera is under warranty.
Best Regards
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