Major Issues with D225 after 1.2.0 Update
I just updated to 1.2.0 and the video quality in low light has become terrible. It's very dark. I'm also unable to play any of my previous recorded events.
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For this case, we recommend reaching out to the support team for help directly. Contact Technical Support
To receive efficient assistance, ensure to include the following information in your email:
1. Detailed description of the problem.
2. Doorbell video files: videos in low light conditions (before and after), videos recorded during the daytime. How to save and download videos from Tapo devices
3. A screenshot of the error when you try to play previous videos.
4. Information about your devices: model, hardware, and firmware version.
5. Where is the doorbell video saved to? A Tapo hub (which one?) Or the microSD card installed on the doorbell?
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- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
For this case, we recommend reaching out to the support team for help directly. Contact Technical Support
To receive efficient assistance, ensure to include the following information in your email:
1. Detailed description of the problem.
2. Doorbell video files: videos in low light conditions (before and after), videos recorded during the daytime. How to save and download videos from Tapo devices
3. A screenshot of the error when you try to play previous videos.
4. Information about your devices: model, hardware, and firmware version.
5. Where is the doorbell video saved to? A Tapo hub (which one?) Or the microSD card installed on the doorbell?
- Copy Link
- Report Inappropriate Content
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