Tapo C120 missing pet events

Tapo C120 missing pet events

Tapo C120 missing pet events
Tapo C120 missing pet events
Tuesday
Model: Tapo C120  
Hardware Version: V1
Firmware Version: 1.41

I have a C120 setup in my front and my back yard, and they are both missing pet events like they don't exist. I have a second camera setup in my front that is overlapping the Tapo and it has not missed events, that is how I know I am missing detections. The camera will grab pets if they are being walked by humans on the sidewalk, on the edge of the detection zone, but absolutley refuse to detect pets/animals if they are on my steps or on my driveway/side lawn or in my backyard on the deck. It's incredibly frustrating as we have a coyote and bear problem in my region and I got these due to the lack of cool down on notifications that my Wyze cams had.

 

I have the detection zone set as the entire field of view of the camera, which should be working perfectly fine. I know it does as my backyard camera will pick up myself when I am outside, and detects when people come onto my deck or in my backyard. The front camera also detects people perfectly fine, but again only pets when they are being walked by humans. I do have a clip from last night where a skunk walked right through my camera's field of view and the camera 100% missed it. Pet detection sensitivity is set to 9. At 10 it was thinking the clouds reflecting in my car window were pets, while still missing the cats, skunks, racoons and coyotes.

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#1
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2 Reply
Re:Tapo C120 missing pet events
Yesterday

  @KunoBaby 

Hi,
For the reported detection phenomenon, please confirm the following information for further analysis.

 

  1. On the Tapo app > C120's Device Settings > Detection page, please send me the screenshots of the detection page, the detection zones, and the enabled detection types page.

 

  2. Please send us a video showing that there are pets in front of the C120, but it can't detect them. If you have stored the video recordings continuously on the SD card inserted into the camera, you can download the corresponding video clips from the SD card in the Tapo app to your phone.


You can upload the video and screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

Best Regards

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#2
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Re:Tapo C120 missing pet events
14 hours ago

  @KunoBaby 

Hi,
Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
Best Regards

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#3
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