This Article Applies to:

Deco BE65/BE63/BE11000_V2.0/2.6
Deco BE25_V1.0/V1.6

Phenomenon Description:

Recently, there was some feedback that users are experiencing frequent difficulties connecting to Google services(such as Google Calendar, Gmail, YouTube, etc) while using Deco mesh systems on the following ISP networks: Starlink (Global), ISOMEDIA (US), Fastel (US), and Launtel (AU).
After further troubleshooting, we found that in most cases, the IPV4 WAN subnet mask is often lower than /16, such as 255.192.0.0(/10), 255.0.0.0(/8), or 252.0.0.0(/6), which probably caused the connection issue with Google services.

Available Solutions:

• Official firmware versions are planned to be released soon to fix this issue.

• Currently, it is recommended to install the following beta versions as a workaround:

Update Notice:

Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!

How to manually update the firmware via web UI.

• If you also experienced a similar issue on other Deco models, please comment below with the following details:

  • Deco model and current firmware version
  • The Internet service provider and  IPV4 WAN Subnet mask on the Deco App>More>Internet Connection>IPV4 Subnet Mask
  • The web resources that can't be accessed.