Solution Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
Solution Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
This Article Applies to:
Deco BE65/BE63/BE11000_V2.0/2.6
Deco BE25_V1.0/V1.6
Phenomenon Description:
Recently, there was some feedback that users are experiencing frequent difficulties connecting to Google services(such as Google Calendar, Gmail, YouTube, etc) while using Deco mesh systems on the following ISP networks: Starlink (Global), ISOMEDIA (US), Fastel (US), and Launtel (AU).
After further troubleshooting, we found that in most cases, the IPV4 WAN subnet mask is often lower than /16, such as 255.192.0.0(/10), 255.0.0.0(/8), or 252.0.0.0(/6), which probably caused the connection issue with Google services.
Available Solutions:
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Official firmware versions are planned to be released soon to fix this issue.
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Currently, it is recommended to install the following beta versions as a workaround:
| Deco BE65/BE63/BE11000_V2.0/2.6 | 1.2.0_build_20251103_Beta |
| Deco BE25_V1.0/V1.6 | 1.1.0_build_20250912_Beta |
Update Notice:
Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
How to manually update the firmware via web UI.
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If you also experienced a similar issue on other Deco models, please comment below with the following details:
- Deco model and current firmware version
- The Internet service provider and IPV4 WAN Subnet mask on the Deco App>More>Internet Connection>IPV4 Subnet Mask
- The web resources that can't be accessed.
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Hi, thank you very much for the feedback.
I'll forward your case to the senior engineer to see if they can help further.
By the way, can I have more details about the issue you're having with the Google service? What are the Google services that you can't access?
Since your WAN Subnet mask is /23, it is not supposed to have the reported issue in this post(lower than /16).
Wait for your reply.
Best regards.
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Hi David.
The problems were strange. My phone or tablet would hang for upto a minute or so when accessing the play store or when I used the google search engine, buy not every time. It never happened before 1.2 and it didn't happen with the beta. All other connections continued without interruptions as far as I could tell.
Thanks,
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