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Solution Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)

Solution Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)

SolutionResolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
a week ago - last edited a week ago
Tags: #Highlighted Thread #Official

This Article Applies to:

Deco BE65/BE63/BE11000_V2.0/2.6
Deco BE25_V1.0/V1.6

 

 

Phenomenon Description:

Recently, there was some feedback that users are experiencing frequent difficulties connecting to Google services(such as Google Calendar, Gmail, YouTube, etc) while using Deco mesh systems on the following ISP networks: Starlink (Global), ISOMEDIA (US), Fastel (US), and Launtel (AU).
After further troubleshooting, we found that in most cases, the IPV4 WAN subnet mask is often lower than /16, such as 255.192.0.0(/10), 255.0.0.0(/8), or 252.0.0.0(/6), which probably caused the connection issue with Google services.

 

Available Solutions:

  • Official firmware versions are planned to be released soon to fix this issue.

 

  • Currently, it is recommended to install the following beta versions as a workaround:

Deco BE65/BE63/BE11000_V2.0/2.6 1.2.0_build_20251103_Beta
Deco BE25_V1.0/V1.6 1.1.0_build_20250912_Beta

Update Notice:

Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!

How to manually update the firmware via web UI.

 

  • If you also experienced a similar issue on other Deco models, please comment below with the following details:

    • Deco model and current firmware version
    • The Internet service provider and  IPV4 WAN Subnet mask on the Deco App>More>Internet Connection>IPV4 Subnet Mask
    • The web resources that can't be accessed.
       
▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#1
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6 Reply
Re:Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
a week ago

  @David-TP 

 

I have the same problem, sometimes the apps in the Google play store don't download correctly and likewise on YouTube, the shorts stop for a while and it's not annoying. 

 

- Deco xe75 pro

 

- Version du firmware

1.3.0 Build 20250721 Rel. 85 14

 

- Internet service provider

Orange Belgium 

 

- Subnet mask

255.255.255.0

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#2
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Re:Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
a week ago

  @Sleater14 

 

While you wait for David could you please submit your Deco App logs by using the following instructions :How to submit Deco APP log

 

Thank You 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#3
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Re:Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
a week ago - last edited a week ago

If you are experiencing any issues with this beta patch, please submit your Deco App logs by using the following instructions: How to submit Deco APP log

 

Thank You 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#4
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Re:Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
a week ago - last edited a week ago

  @David-TP  does this pre-release beta firmware also resolve the Deco's intermittently crashing on public release firmware 1.2.0 and returning back to a yellow light, then booting up normally until the next crash, and also where various clients are not able to connect to Deco, even though the client can see the network? This feedback has been provided in the general BE65 thread too.

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#5
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Re:Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
Wednesday

  @Sleater14 

Hi, thank you very much for the feedback.

As the WAN subnet mask is 255.255.255.0(/24), the posted issue here should not exist.

Have you tried to manually change the IPV4 DNS to 8.8.8.8/8.8.4.4 to see whether it helped:

How to change DNS server settings on my Deco

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#6
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Re:Resolving Limited Accessibility to Google Services on Specific ISP Networks (Starlink/Launtel)
Yesterday

  @David-TP 

 

I'm experiencing the same issue with my Deco x60(US) v2.  I have also sent an email to support with my logs about a week ago but still no resolution.

 

  • Deco model and current firmware version: Deco X60(US) v2, Firmware 1.6.1 Build 20250912
  • Service provider: Launtel; Subnet Mask: 255.192.0.0
  • Can't access Google websites (Youtube, Gmail)
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#7
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