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Deco M5 model problems

Deco M5 model problems

Deco M5 model problems
Deco M5 model problems
a week ago - last edited a week ago
Tags: #Access Point Mode #Network Connectivity #Firmware Update #Deco App Related #cableconnect
Model: Deco M5  
Hardware Version:
Firmware Version: 1.9.1

All my decos are with red light minus the main deco. All the decos are working but in the app are offline or via http connecting direct to the ip of the deco. what can be?

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#1
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7 Reply
Re:Deco M4r model problems
a week ago

  @Par_2025 

Hi, welcome to the community.

The latest firmware for Deco M4 is still 1.8.1, so I guess the current firmware should be 1.8.1.

Could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Deco M5r model problems
a week ago - last edited a week ago

  @David-TP

as you can see in the image 1.9.1 - I already submit the logs

 

 

Another info i can make reboot in the app only removing the power

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#3
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Re:Deco M5r model problems
a week ago

  @Par_2025 

Hi, thanks for the App logs.

I've left a message with a new beta firmware for Deco M5. Could you please help me test whether it helps?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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Re:Deco M5r model problems
a week ago - last edited a week ago

i upgrade the firmware conecting by browser to the deco? ou in the app? in the browser of main deco i can select the model

 

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#5
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Re:Deco M5r model problems
a week ago - last edited a week ago

  @David-TP i was able after refreshing the page to select the bin file 

 

 

But nothing change.

 

The same firmware version stays

 

 

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#6
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Re:Deco M5r model problems
a week ago

  @David-TP with the app deco m5 update assistant dont detect my deco :S

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#7
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Re:Deco M5r model problems
Friday

  @Par_2025 

Hi, thank you very much for the feedback.

Please test whether the following suggestions help:

  • Temporarily power off all the satellite Deco M5s and leave the main Deco only.
  • Restart the web UI again and manually select the Device model here:

  • Then upload the bin file again.

 

If the firmware still fails to update, I'll need to forward your case to the senior engineer for further assistance.

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#8
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Helpful: 1

Views: 110

Replies: 7

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Access Point Mode Network Connectivity Firmware Update Deco App Related
cableconnect
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