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Tapo C220 not sending ONVIF events.

Tapo C220 not sending ONVIF events.

Tapo C220 not sending ONVIF events.
Tapo C220 not sending ONVIF events.
Thursday
Model: Tapo C220  
Hardware Version:
Firmware Version: 1.1.1

Similar to this other thread - https://community.tp-link.com/en/smart-home/forum/topic/782952 - I am unable to see ONVIF events with my DVR software (Agent DVR, latest version). In the logs of that app, I see no events when motion occurs

I see no hardware version anywhere on the camera nor packaging. It is newly purchased. I am in the Netherlands

Here is a google drive share of the diagnostic logs (which should contain many motion detections). Also are a couple screengrabs of the AgentDVR connection configurations. Both methods show connected live video but never receive ONVIF events (debug logging enabled within Agent DVR)

Agent DVR project - https://www.ispyconnect.com/download
It is running within a docker container

 

 

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#1
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3 Reply
Re:Tapo C220 not sending ONVIF events.
Yesterday

  @trousered 

Hi, 
Please confirm the following information about the reported phenomenon.

 

  1. On the Tapo app > camera's Device Settings > Device Info page, you can find the camera's hardware version.

  2. On the camera's Device Settings > Detection page, what detection types have you enabled? Can you receive detection notifications in the Tapo app or on your phone?

  3. Can you stream the camera's live feed properly on the Agent DVR via ONVIF? 

 

I did not see a Google Drive link in the thread. You may send it to me (@Solla-topee) via a private message.
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:Tapo C220 not sending ONVIF events.
Yesterday - last edited Yesterday

  @trousered 

Sorry, i see that i did not include the Google Drive link. It now contains a screenshot of the device page. Hardware version is 2.0

https://drive.google.com/drive/folders/1gJYiXzB0gO6MJLA0MfVJHtb5h7KpbumY?usp=sharing

Detection type enabled was only 'motion detection'
Yes, i have no problem viewing live video. You can see the two different profiles and connection urls i used in the google drive assets

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#3
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Re:Tapo C220 not sending ONVIF events.
Yesterday

  @trousered 

Hi, 
Thank you for providing the information. The phenomenon you reported involves not only the Tapo camera but also third-party software Agent DVR. I'll escalate your case to our technical support team, and they will contact you via email to assist you further. I also suggest you contact the technical support team of the Agent DVR for assistance.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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