Deco M5 Issues with 2.4Ghz after upgrading to 1.9.x

Deco M5 Issues with 2.4Ghz after upgrading to 1.9.x

Deco M5 Issues with 2.4Ghz after upgrading to 1.9.x
Deco M5 Issues with 2.4Ghz after upgrading to 1.9.x
Yesterday
Model: Deco M5  
Hardware Version: V3
Firmware Version:

Hi,

 

After upgrading both of my Deco M5 units to firmware version 1.9.x, I started noticing severe degradation in the 2.4GHz Wi-Fi network. The network has become almost unusable—devices experience very high ping times, significant packet loss, and frequent disconnections.


Here is what I observed and tried:


- Multiple Devices Affected: All devices on the 2.4GHz band experience these issues.
- Frequent AP Resets: Using a WiFi Analyzer app, I can see the 2.4GHz SSID repeatedly appears and disappears, which matches the disconnects seen on my devices.
- 5GHz Band Stable: The 5GHz network remains stable and unaffected.
- Both Units, AP Mode: The issue occurs on both Deco units, which are set up in Access Point (AP) mode, so it does not appear to be a single device hardware failure.

 

Troubleshooting Steps: I performed multiple reboots, factory resets, and changed wireless channels and settings, but the problem persisted on 1.9.x.

 

Workaround: Downgrading both units to firmware 1.7.8 immediately resolved the problem—2.4GHz became stable, and all devices could connect normally.

 

Based on this, it appears there is a regression or bug affecting the 2.4GHz radio stability in firmware 1.9.x when running in AP mode.

 

 

Regards.

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#1
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2 Reply
Re:Deco M5 Issues with 2.4Ghz after upgrading to 1.9.x
Yesterday

@David-TP 

 

If we collect the logs now will the still show anything from when they were running firmware version 1.9? Or would they have to reinstall 1.9, then submit the logs, and revert again?

 

@Arless would you be willing to go back to 1.9? 

 

 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Deco M5 Issues with 2.4Ghz after upgrading to 1.9.x
Yesterday

  @Arless 

Hi, thank you very much for the feedback.

I'd like to follow up on your case via email. Please check whether you can receive my email #TKID251143687.

By the way, how many 2.4GHz devices are connected to the Deco M5? Would there be a lot of smart home devices?

Wait for your reply.

Best regards.

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#3
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