Home Network CommunityDecoDeco app - disconnecting
Deco

Deco app - disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Deco app - disconnecting

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco app - disconnecting
Deco app - disconnecting
2025-11-24 22:55:32 - last edited 2025-12-03 11:44:23
Tags: #Network Connectivity #Firmware Update #Connection Preference
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.3.0

For some reason, when I have checked for updates via the deco app over the last few days, it on occasions disconnects all connecting to my deco routers and takes some time for them to come back online. 
 

I have updated the ios app to the latest version (3.10.12) but it still happens. 
 



 

 

  1      
1
#1
Options
1 Accepted Solution
Re:Deco app - disconnecting -Solution
2025-11-25 03:21:50 - last edited 2025-12-03 11:44:23

  @RyanAPalfrey 

Hi, thank you very much for the feedback.

Could you please refer to this link to help me submit the App log:

How to submit Deco APP log

 

Have you noticed the main Deco X60 turn red during the disconnection?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
  0  
0
#2
Options
5 Reply
Re:Deco app - disconnecting -Solution
2025-11-25 03:21:50 - last edited 2025-12-03 11:44:23

  @RyanAPalfrey 

Hi, thank you very much for the feedback.

Could you please refer to this link to help me submit the App log:

How to submit Deco APP log

 

Have you noticed the main Deco X60 turn red during the disconnection?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
  0  
0
#2
Options
Re:Deco app - disconnecting
2025-11-25 05:27:10

  @David-TP I have done this now. Lady me know. 
 

 

  0  
0
#3
Options
Re:Deco app - disconnecting
2025-11-25 06:13:53
TKID251152874
  1  
1
#4
Options
Re:Deco app - disconnecting
2025-11-25 07:19:42

  @RyanAPalfrey 

Thank you very much for the App logs.

How about the LED status on the main Deco? 

Would it also turn solid red during the disconnection?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
  0  
0
#5
Options
Re:Deco app - disconnecting
2025-11-25 09:22:34

  @David-TP I can't say I've noticed but I wasn't looking, if it does it again I will see what the colours are. 
 

it seems to be when ever i try to search for new software firmware and then I have a few minutes of no connection. My iPhone still say I'm connected to the wifi but just no connection in general 

  1  
1
#6
Options

Information

Helpful: 1

Views: 440

Replies: 5

Tags

Network Connectivity Firmware Update Connection Preference