TP-Link Deco Google Connectivity Issues / Faulty Firmware
Hello TP-Link support people and users experiencing this fault!
I work for a small Australian ISP, over the last couple months we've seen numerous reports of connectivity issues with google services on the latest firmware for most Deco models. We are able to resolve these issues in all cases by plugging a PC directly into the wholesale service provider's modem (bypassing the deco), enabling a VPN on the customer's devices and temporally fixing the issue by assigning a static IP to the service.
This post by Ryan has mentions this issue is caused by the subnet mask prefix length being under /16 and has linked a beta firmware version for the BE series deco mesh routers. This perfectly explains why assigning a static to their service resolves the issue as they'll be getting assigned a IP with a subnet of /16 and above.
http://community.tp-link.com/us/home/forum/topic/848144
I've pointed as many as I can using Deco X series and M series devices to your support team but haven't heard much from them since, the beta firmware has resolved the issue in all cases I've seen for those with the new Decos.
When will this issue be addressed for other deco models? The lack of resolution has me very hesitant to recommend TP-Link as a whole which is very disappointing considering the fantastic mix of value, performance and ease of use the Archer modems and routers offer.
