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Deco X60 V3 offline with green LED and cannot be discovered after reset

Deco X60 V3 offline with green LED and cannot be discovered after reset

Deco X60 V3 offline with green LED and cannot be discovered after reset
Deco X60 V3 offline with green LED and cannot be discovered after reset
Yesterday
Tags: #Network Connectivity #Deco App Related #Access Point Mode #Reports
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.3.0

Hi everyone,

I have a home network with 10 Deco units all running in Access Point Mode: 6 × Deco M5 and 4 × Deco X60. Everything worked fine for a long time until one of the X60 units started to behave strangely.

Symptom #1 – X60 offline with green LED

- In the Deco app this X60 suddenly showed as “offline”.
- The LED on the unit stayed solid green.
- All clients connected to this X60 lost internet access, while clients on the other Decos worked normally.
- Several normal reboots did not fix it.

Symptom #2 – M5 names reverting

Around the same time, three of my M5 units started losing their custom names in the app. The app sometimes shows them only as “M5”. If the node goes offline for a moment, the custom name comes back, but later it reverts again to “M5”. This is only cosmetic, but I mention it in case it is related.

Factory reset of the problematic X60

Because the X60 stayed offline in the app, I performed a hardware factory reset:

- Pressed and held the reset button on the bottom for about 15 seconds,
- LED turned yellow and then started blinking blue.

Since then I have not been able to add this X60 back to any network.

What happens now

- When in setup mode, the X60 broadcasts its default SSID `Deco_A3F8` (from the sticker).
- I can see and join `Deco_A3F8` from my iPhone without issues.
- However, the Deco app always shows the message “We couldn’t find any new Deco”.

I get exactly the same message in all of these scenarios:

1. Trying to add the X60 as a new node to my existing mesh (X60 placed about 1 meter away from the main Deco and also tested with Ethernet between them).
2. Trying to use this X60 as the main router, connected directly to the modem and using “Create a new network” in the app.

So at the moment I have:

- 3 × Deco X60 and 6 × Deco M5 working normally in Access Point Mode.
- 1 × Deco X60 V3.0 that powers on and broadcasts `Deco_A3F8`, but the Deco app (latest iOS version) never discovers it as a new device.

Questions

- Could this X60 be stuck as “bound” to my previous network/account in the TP-Link cloud and therefore not adoptable again?
- Is there any way for support to check its status from your side or to unbind / reset it remotely?
- From your experience, do these symptoms point to a hardware failure and should I consider an RMA?

Device details

- Model: Deco X60 (US)
- Hardware Version: V3.0
- Default SSID: Deco_A3F8
- App: Deco for iOS on iPhone

I can upload screenshots if needed (offline X60 with green LED, error message “We couldn’t find any new Deco”, Wi-Fi list showing the Deco_A3F8 SSID, etc.).

Thanks in advance,
Gaston

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Re:Deco X60 V3 offline with green LED and cannot be discovered after reset
Yesterday

  @Gaston_C 

Hi, welcome to the community.

Can you leave me a message with the MAC address of the problematic Deco X60?

 

Have you tried to connect this Deco X60 via an Ethernet cable to one of the Deco X60, then add it again on the Deco APP to see whether Deco can be detected this time on the Deco App?

 

By the way, how long have you had the Deco X60?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection ▶Deco X50/X55_V1.3_1.3.1 Introduced Channel Selection, WiFi Access Control and WireGuard VPN ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:Deco X60 V3 offline with green LED and cannot be discovered after reset
21 hours ago

  @David-TP 

Hi David, thank you very much for your reply and for your help.

 

Sure, here is the information you asked for:

 

MAC address of the problematic Deco X60: B0-A7-B9-6A-A3-F8

Model: Deco X60 (US)

Hardware Version: V3.0

Serial Number: 22183V3A00028

 

Yes, I already tried connecting this Deco X60 via an Ethernet cable to another Deco X60 and then adding it again in the Deco app. Unfortunately, the result was the same: the app could not detect it.

 

I have had this unit since June 8, 2022. I have the invoice.

 

I also wanted to add an important detail that I noticed after I posted my first message in the community. I could not mention it in the original post because I only realized it afterwards.

 

After the factory reset, the Deco did not broadcast its default SSID from the label (Deco_A3F8). Instead, it started broadcasting a different SSID such as Deco_25:00. The Deco app was already unable to detect it at that stage.

 

After noticing this, I searched for more information and found suggestions to try the emergency recovery method and reinstall firmware. I followed those suggestions and did the following:

 

The unit responds to ping at 192.168.0.1 in recovery mode.

I accessed the recovery web page and successfully installed firmware 1.0.15 Build 20221111.

Then I also tested firmware 1.0.13 Build 20220805.

Both installations completed successfully.

 

After rebooting, the LED blinks blue (setup mode), but it still broadcasts Deco_25:00 and the app continues to show “We couldn’t find any new Deco”, whether I try Wi-Fi or Ethernet.

 

For reference, my other three Deco X60 units are currently running firmware 1.3.0. I could not find that version available for download to test on this unit.

 

I really appreciate the Deco system. I have 10 units at home (6 M5 + 4 X60), and they have been essential for my work and for stable coverage. In Argentina these devices are very expensive, so replacing one is difficult for me. Even if this unit might be out of warranty, I would be very grateful for any guidance or options you may have to help recover this Deco if possible, or to confirm what the best path forward would be from your side.

 

Thank you again, David.

Gaston

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