Persistently Losing Network & Parental Controls

Persistently Losing Network & Parental Controls

Persistently Losing Network & Parental Controls
Persistently Losing Network & Parental Controls
2025-12-10 10:34:08 - last edited a week ago
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.7.1 Build 25080612 Rel. 70421

Hi. I have 3 x Deco X50 units in my house. The main Deco is connected via ethernet to the modem and incoming fibre broadband with the other 2 Decos creating a network around the house as normal. Periodically if the fibre broadband drops out (particularly during winter, storms etc, this can happen every few weeks), the network is lost to all devices in our home. That's normal and once the router is rebooted the network often returns to normal. However, sometimes it doesn't return automatically and I often need to reset the main Deco too and in doing so, the network and all of its parental controls are lost each time. I need to set the whole network back up again, along with all of my kids profiles on Parental Controls, rename all of their devices, all of the bedtime routines etc etc. This is very frustrating as it can take a couple of hours each time to go through all of this to identify all the kids devices etc. Is this normal? Or is there a way to prevent the network disappearing any time the broadband drops out?

 

The parental controls subscription is excellent when it works but incredibly frustrating when the network is deleted and I need to reconfigure the whole thing each time.

 

Thanks

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Re:Persistently Losing Network & Parental Controls-Solution
2025-12-11 08:14:59 - last edited a week ago

  @Rob_Burnhead 

Hi, may I know your internet service provider?

Is the main Deco X50 the only wired device that connects to the ISP fiber modem/ONT box?

 

Usually, there is no need to factory reset the Deco to restore the internet connection.

Before the factory reset, would a power restart of the main Deco help? or unplugging and plugging back the internet cable between the main Deco and the ISP ONT box?

It is also suggested to install the latest 1.8.0 firmware here on the Deco X50_V1 to see whether it improves the network stability:

Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection

 

Thank you very much.

Wait for your reply.

Best regards.

 

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Re:Persistently Losing Network & Parental Controls-Solution
2025-12-11 08:14:59 - last edited a week ago

  @Rob_Burnhead 

Hi, may I know your internet service provider?

Is the main Deco X50 the only wired device that connects to the ISP fiber modem/ONT box?

 

Usually, there is no need to factory reset the Deco to restore the internet connection.

Before the factory reset, would a power restart of the main Deco help? or unplugging and plugging back the internet cable between the main Deco and the ISP ONT box?

It is also suggested to install the latest 1.8.0 firmware here on the Deco X50_V1 to see whether it improves the network stability:

Deco X50_V1_1.8.0 Significantly Expanded the Client Connection Details and Added Channel Selection

 

Thank you very much.

Wait for your reply.

Best regards.

 

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