Multiple products - all offline for remote access
I have an all Tapo home - with 4 cameras, doorbell, light globes, many HS100s. For the past few days all devices are no longer accessible unless I am on the home wifi - all showing "Local Only" status. Seems this issue is impacting others and is a problem.
Have there been any firmware updates pushed recently? Or maybe it is the ISP router. Any info would be much appreciated.
My home network:
NBN Router (HFC)
Optus Ultra WiFi Gen 2 Modem - Wifi disabled
Google Home mesh Wifi
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https://community.tp-link.com/en/smart-home/forum/topic/852764
https://community.tp-link.com/en/smart-home/forum/topic/852558
https://community.tp-link.com/en/smart-home/forum/topic/816658
I'm having the same problem. I'm in Australia on the Optus NBN network.
Seems there are multiple threads about Optus customers - I suspect Optus has mass-deployed a router update which has somehow disabled Tapo camera connectivity.
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Is there a solution? I'm also with Optus NBN. But I don't know if it's an issue with Optus or Tapo. Who should I contact?
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@Brian_Chen I feel it is Optus - the firmware on a number of my Tapo products, smart powerpoints in particular has not changed. I suspect Optus have changed something on incoming connections - I am trying their tech support at the moment - which can be hit and miss - will loop back here if I get any info
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@KennyM1955 this is the first time I have had this issue and have 3 mains power cameras, 1 solar camera, 1 doorbell cam, 9 smart plugs, 3 smart bulbs, 1 smart hub + sensor. All are functioning OK as long as I am on wifi - so it feels like an incoming connection issue at the modem level. It could be that Tapo have changed something that is being blocked by the modem, or Optus have changed something. Really frustrating having all this gear that is only partially functional right now.
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@StuartF Yes I agree, I have Tapo cameras on other ISPs and they are working fine.
I checked the Optus router logs, and they initiated a firmware update at 7am yesterday morning - which is exactly when my camera stopped working. This strongly points the finger at the firmware update blocking the outbound connection. But I haven't had any luck getting someone at Optus to understand this.
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Also just tested and have the same issue with my dishwasher - can access on wifi, but not remote. Definitely an incoming connection modem issue - so some work to do there
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The past two nights, the cameras have been able to upload to the cloud from 3am to 8am.
It's like Optus unblocks access for a couple of hours per night. Has anyone else had this with their devices?
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The four devices of mine have always had orange lights and haven't changed. I'm planning to switch to cameras of another brand. It's so annoying that when there's a problem with all of them being of the same brand, they all become unusable.
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