Camera on off / deoendinc on absence

Camera on off / deoendinc on absence

Camera on off / deoendinc on absence
Camera on off / deoendinc on absence
19 hours ago - last edited 13 hours ago
Model: Tapo C460  
Hardware Version:
Firmware Version:

Hello everyone,

I'm experiencing issues with the automation of my Tapo C460 outdoor camera and hope you can help.

My Setup:

Camera: Tapo C460 (outdoor camera)

App: Tapo App (latest version)

Smartphone: [Your smartphone model and OS]

Desired Automation:

When smartphone is INSIDE geofence area → Privacy mode ON (camera disabled)

When smartphone is OUTSIDE geofence area → Privacy mode OFF (camera enabled)

The Problem:

The automations are set up correctly but don't trigger reliably. The camera doesn't automatically switch privacy mode on/off when I arrive home or leave.

What I've already tried:

Location permission set to "Always allow"

Battery optimization disabled for Tapo app

Background refresh enabled

Adjusted geofence radius

Recreated automations multiple times

My Questions:

Has anyone encountered this issue and found a solution?

Are there known limitations with geofencing automations?

Does Wi-Fi-based automation work better than geofencing?

Is there a planned update to fix this issue?

Thank you in advance for your help!

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1 Reply
Re:Camera on off / deoendinc on absence
5 hours ago

  @FrenzyCh 

Hi,
You can refer to the instructions below to troubleshoot the reported phenomenon.
What can I do if the Smart Action/Automation doesn't take effect as expected?
 

If the same phenomenon persists, please confirm the following information.
  1. What's the model number and OS version of your phone?
  2. Please go to the Tapo app > Me > About page to check the app version.
  3. Do the Geofencing automation entries work but not reliably, or have they never worked?

 

Best Regards

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