Deco app not showing any wifi settings although wifi still present

Deco app not showing any wifi settings although wifi still present

Deco app not showing any wifi settings although wifi still present
Deco app not showing any wifi settings although wifi still present
2 weeks ago
Model: Deco X20  
Hardware Version: V3
Firmware Version: 1.2.4 Build 20241227 Rel. 63367

I just bought deco x20 few days ago and set it up as a main deco to replace deco m5. It works fine like my old ssid and password still there, internet works ok but on deco app, the wifi settings part disappeared and I can't even turn on guest wifi. I tried rebooting, reinstalling app but nothing works. I don't want to go full hard reset because it's annoying when it comes to pppoe account.

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#1
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5 Reply
Re:Deco app not showing any wifi settings although wifi still present
2 weeks ago

  @Steveqwerty 

Hi, welcome to the community.

Here is a new 1.3.0 firmware ready for Deco X20(EU) v3.0.

https://www.tp-link.com/en/support/download/deco-x20/v3/#Firmware

It is recommended to manually update to this version first.

Thank you very much.

Best regards.

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#2
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Re:Deco app not showing any wifi settings although wifi still present
2 weeks ago

  @David-TP  my X20 is the us version so I don't think update works

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#3
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Re:Deco app not showing any wifi settings although wifi still present
a week ago

  @Steveqwerty 

I'm having the same issue after doing the same on a XE75.  I just changed from an AC1200 being my main to the XE75.  After changing I have the same issue where it shows none of the WiFi settings yet everything is working like it should.  Unfortunately I can't enable my 6 GHz network.  Just gives the error shown when I try to enable it.  

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#4
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Re:Deco app not showing any wifi settings although wifi still present
4 hours ago

  @RichShipley 

Hi, thank you very much for the feedback.

Could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 

If possible, a factory reset could usually fix this issue at once.

Best regards.

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#5
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Re:Deco app not showing any wifi settings although wifi still present
3 hours ago

  @Steveqwerty 

Hi, sorry for the delay.

The 1.3.0 firmware here also works for the US version.

If you refer to waiting for the official release, could you please refer to this link to help me submit the Deco App log:

How to submit Deco APP log

 And a factory reset would be the quickest workaround if you don't mind a reconfiguration of the whole network.

Best regards.

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#6
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