Good morning,

I purchased the NE200-Outdoor router in November 2025. The device works perfectly, but I have been unable to access it via the Tether app since the first day. Every time I try to log in, I receive the error:

“An error occurred. Please try again later”

and login is not allowed.

Here’s what I have already tried:

• Performing a factory reset — no success.
• Reinstalling the Tether app on both an iPhone 14 Pro and an iPad Pro 2022 — still does not work.
• Confirming that my TP-Link account is correctly registered via the NE200-Outdoor web interface.
• Using other TP-Link devices (MR200, MR600, RE220, RE190) — all work correctly with the Tether app.

Could you advise if there is a solution, or if there is any setting I might have missed?

Thank you in advance for your support.