No service after upgrade
The hardware model is v1.20 (not listed)
It had previously the old firmware
It does not conenct with my ISP (Orange),
and then I tried with my neighbour SIM another ISP (SFR, which works well with his own MR6500V) and no service either
here is the log :
2020-04-04 00:00:52 [6] LTE: ERROR: Post event to MOBILE server failed, errno = 2 (No such file or directory).
2020-04-04 00:00:52 [6] LTE: ERROR: Client communication with server failed.
2020-04-04 00:00:58 [6] LTE: ERROR: updateLTE_ISP_File.
2020-04-04 00:00:58 [6] LTE: ERROR: Post event to MOBILE server failed, errno = 2 (No such file or directory).
2020-04-04 00:00:58 [6] LTE: ERROR: Client communication with server failed.
2020-04-04 00:00:59 [6] LTE: ERROR: Post event to MOBILE server failed, errno = 2 (No such file or directory).
2020-04-04 00:00:59 [6] LTE: ERROR: Client communication with server failed.
2020-04-04 00:01:00 [6] LTE: ERROR: Post event to MOBILE server failed, errno = 2 (No such file or directory).
2020-04-04 00:01:00 [6] LTE: ERROR: Client communication with server failed.
2020-04-04 00:01:00 [5] LTE: init LTE module, set flowstat [enableDataLimit 0, enablePaymentDay 0, paymentDay 1, limitation 0, warningPercent 90]
2020-04-04 00:01:00 [6] LTE: ERROR: Init raw table success.
2020-04-04 00:01:00 [5] LTE: LTE Module: profile num [1], default profile [1], active profile [0]
2020-04-04 00:01:00 [5] LTE: DM: profile num [0], default profile [0], active profile [0]
2020-04-04 00:01:00 [6] LTE: ERROR: New sms count is 0
2020-04-04 00:01:01 [6] LTE: USER: Mobile device manager (qmi) initialized OK.
Init QMI services......
2020-04-04 00:01:01 [6] LTE: USER: Start get voice service object.
2020-04-04 00:01:01 [6] LTE: USER: VOICE Service Object got.
2020-04-04 00:01:01 [6] LTE: USER: VOICE QMI Client Init successfully, handle is 0x00B14938.
2020-04-04 00:01:01 [6] LTE: USER: Start get imss service object.
2020-04-04 00:01:01 [6] LTE: USER: imss Service Object got.
2020-04-04 00:01:01 [6] LTE: USER: imss QMI Client Init successfully, handle is 0x00B14990.
2020-04-04 00:01:01 [6] LTE: USER: Mobile device manager (qmi) initialized OK.
2020-04-04 00:01:04 [6] LTE: ERROR: [band scan] product band_support_mask: 0x1a0000800c5
2020-04-04 00:01:04 [6] LTE: ERROR: [band scan] product lte_category = 4.
2020-04-04 00:01:04 [6] LTE: ERROR: [band scan] DM band_support_mask: 0x1a0000800c5
2020-04-04 00:01:04 [6] LTE: ERROR: [band scan] DM lte_category = 4.
2020-04-04 00:01:04 [6] LTE: ERROR: [band scan] Modem band seletion : 0x1a0000800c5. config band : 0x1a0000800c5
2020-04-04 00:01:04 [6] LTE: USER: Not registered, searching!
2020-04-04 00:01:04 [6] LTE: WARN: Sim card is inserted.
2020-04-04 00:01:05 [5] System: Enable IPv4 SPI Firewall
2020-04-04 00:01:05 [5] System: Enable IPv6 SPI Firewall
2020-04-04 00:01:05 [6] DHCPD: Recv DISCOVER from 3C:07:54:59:F2:72
2020-04-04 00:01:05 [5] DHCPD: Send OFFER with ip 192.168.1.100
2020-04-04 00:01:06 [5] DHCPD: Send ACK to 192.168.1.100
2020-04-04 00:01:06 [6] LTE: ERROR: 0x00000034 QMI_ERR_DEVICE_NOT_READY
2020-04-04 00:01:06 [6] LTE: ERROR: Failed to get smsc address (0).
2020-04-04 00:01:08 [6] LTE: ERROR: 0x00000034 QMI_ERR_DEVICE_NOT_READY
2020-04-04 00:01:08 [6] LTE: ERROR: Failed to get smsc address (0).
2020-04-04 00:01:08 [6] LTE: ERROR: 0x00000034 QMI_ERR_DEVICE_NOT_READY
2020-04-04 00:01:08 [6] LTE: ERROR: Failed to get smsc address (0).
2020-04-04 00:01:08 [6] LTE: USER: The service status is limited.
2020-04-04 00:01:08 [6] LTE: USER: Network type is LTE.
2020-04-04 00:02:07 [6] LTE: WARN: Network selecting failed, mostly rejected.
2020-04-04 00:06:36 [6] LTE: ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
2020-04-04 00:06:36 [6] LTE: ERROR: Get sim gid failed (0).
2020-04-04 00:06:38 [6] LTE: WARN: Event (0x10000001) not found its logic thread.
2020-04-04 01:07:38 [6] LTE: USER: Registration denied by the visible network!
2020-04-04 01:07:47 [6] LTE: USER: Not registered, searching!
And when rebooting with the other SIM :
2020-04-04 01:08:28 [5] LTE: network selection mode is manual, (mcc,mnc):(208,10), isp:SFR
2020-04-04 01:09:15 [6] LTE: USER: Registration denied by the visible network!
2020-04-04 01:09:33 [6] LTE: USER: Not registered, searching!
2020-04-04 01:10:10 [6] LTE: WARN: Network selecting failed, mostly rejected.
2020-04-04 01:10:20 [6] LTE: USER: Registration denied by the visible network!
2020-04-04 01:10:46 [6] LTE: USER: Not registered, searching!
2020-04-04 01:11:23 [5] LTE: network selection mode is auto
2020-04-04 01:11:36 [6] LTE: WARN: Sim card is pulled out.
2020-04-04 01:11:52 [6] LTE: WARN: Sim card is inserted.
2020-04-04 01:11:54 [6] LTE: ERROR: 0x00000034 QMI_ERR_DEVICE_NOT_READY
2020-04-04 01:11:54 [6] LTE: ERROR: Failed to get smsc address (0).
2020-04-04 01:11:56 [6] LTE: ERROR: 0x00000034 QMI_ERR_DEVICE_NOT_READY
2020-04-04 01:11:56 [6] LTE: ERROR: Failed to get smsc address (0).
2020-04-04 01:11:56 [6] LTE: ERROR: 0x00000010 QMI_ERR_NOT_PROVISIONED
2020-04-04 01:11:56 [6] LTE: ERROR: Get sim gid failed (0).
2020-04-04 01:11:57 [6] LTE: ERROR: 0x00000025 QMI_ERR_SIM_NOT_INITIALIZED
2020-04-04 01:11:58 [6] LTE: WARN: Event (0x10000001) not found its logic thread.
2020-04-04 01:12:11 [5] LTE: [band scan] now will set band :0x80000.
2020-04-04 01:12:30 [5] LTE: network selection mode is manual, (mcc,mnc):(208,10), isp:SFR
2020-04-04 01:13:27 [5] LTE: set LTE static IP connection, needSetDefaultGw:1
2020-04-04 01:13:59 [6] LTE: USER: Get user's profile now.
2020-04-04 01:13:59 [6] LTE: USER: GetCurrProf result is: ipver:2 staticApn:0 authType:2 pkgName:SFR_DOM profname:SFR_DOM apn:websfr usr: psw:
2020-04-04 01:13:59 [5] LTE: set LTE static IP connection, needSetDefaultGw:1
2020-04-04 01:14:25 [6] LTE: WARN: Network selecting failed, mostly rejected.
Hi, thank you very much for reaching out to us.
May I know how long you have had the TL-MR6500v?
You highlighted here "No service after upgrade". The last firmware for the MR6500v is 1.2.0 0.9.1 v00a1.0 Build 210812 Rel.51351n. So is the Orange SIM working well with the 1.2.0 firmware?
Could you please also send an email to support.forum@tp-link.com with the following details:
(Please add the forum ID 859520)
-some screenshots of the internet status on the web admin UI, such as:
Hi, sorry. I guess there was some misunderstanding.
There isn't a newer firmware version than 1.3.0 Build 240724. Because the title said "No service after upgrade", I want to know whether the original firmware before the upgrade is
1.2.0 Build 210812. If it is, the engineer might be able to compare the release notes and narrow down the possible root cause.
Later, when you swap the SIM card back to Orange to check "Internet Status", you can also test whether setting "PDP type" to "IPV4 only" makes any difference:
Best regards.