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Deco x68 top port not working

Deco x68 top port not working

Deco x68 top port not working
Deco x68 top port not working
2026-03-30 05:16:56 - last edited 2026-04-10 09:48:39
Tags: #Network Connectivity #Installation #Connection Preference
Model: Deco X68  
Hardware Version:
Firmware Version: V1.2.5 build 20240805 release 75285

Three things:

1 Main Deco top port does not work at all. I wish to use this for a wired connection to a laptop. 
2 Also the second Deco's top port does not work at all. 
3 Both Deco's bottom port can only work as WAN despite advertising saying all ports should auto config to WAN or LAN.


When I swap Decos between main and secondary it is the same problem. 

Firmware is up-to-date. 
Would be happy if 1 and 2 are solved. 

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#1
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1 Accepted Solution
Re:Deco x68 top port not working-Solution
2026-03-31 03:59:52 - last edited 2026-04-10 09:48:39

  @AJLucky 

Hi, welcome to the community.

May I know how long you have had the Deco X68? Did the issue start recently?

-Can you also send a message with the SN number on the Deco X68?

 

Have you tried to hold the reset pinhole for one second only to test whether a factory reset helps with the current issue?

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#2
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3 Reply
Re:Deco x68 top port not working-Solution
2026-03-31 03:59:52 - last edited 2026-04-10 09:48:39

  @AJLucky 

Hi, welcome to the community.

May I know how long you have had the Deco X68? Did the issue start recently?

-Can you also send a message with the SN number on the Deco X68?

 

Have you tried to hold the reset pinhole for one second only to test whether a factory reset helps with the current issue?

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
  0  
0
#2
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Re:Deco x68 top port not working
2 weeks ago

  @David-TP is this resolved? I have the same issue. One fine day both port 1 decided to stop working at the same time. Seems like a firmware issue given both died at the same time. 

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#3
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Re:Deco x68 top port not working
2 weeks ago

  @David-TP 

 

The units were under warranty and TPLink OK'd replacing both units with a new set. Problem has not reappeared with new set. All the ports work as advertised - ie any can be use for WAN or be wired to PC. 

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#4
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Helpful: 1

Views: 287

Replies: 3

Tags

Network Connectivity Installation Connection Preference